Privacy Policy
Last updated: October 18, 2021
General Information
Skechers USA Deutschland GmbH and its parent companies Skechers S.A.R.L and Skechers USA, Inc. (hereinafter referred to as "Skechers," "we," or "us") are strongly committed to protecting your privacy and providing all our users with a secure online experience while offering a user experience of the highest quality.
We collect certain data about you and from you to meet your wishes and needs. Therefore, we want you to understand the terms and conditions for collecting and using the information and data. This privacy policy discloses what data we may collect or you may provide to us when you visit www.skechers.de (our "Website"). It sets out our practices for collecting, using, managing, protecting, and disclosing this data.
Please read this Privacy Policy and our Terms of Use carefully to understand our policies and practices regarding the handling of your personal data. If you do not agree with our policies and practices, you should not use our Website. By accessing or using our Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes. If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Postal address
Skechers USA Deutschland GmbH Customer Service Waldstraße 66 63128 Dietzenbach
Telephone
0180 - 6407 220 (Monday to Friday from 09:00 AM - 5:00 PM, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection)
Email
[email protected]
Skechers Data Protection Officer
Frédéric Pariente
Lead Supervisory Authority
Information Commissioner's Office – United Kingdom
DATA we collect about you and how we collect it
Depending on how you use the Website, we may collect various types of data from you, including:
• Information that can personally identify you, such as name, customer account number, postal address, email address, and telephone number.
• Information about your internet connection (such as your IP address), the devices you use to access our Website, advertising that led you to our Website, and details of Website usage.
• Information about products or web pages you visit, products you put in your shopping cart, products you want to rate, and purchases you make through the Website.
• Information about your location, for example, to identify Skechers stores near you.
• An order number and email address so you can find information about orders and returns.
We collect this data:
• Directly from you when you provide it to us.
- When you make an online or retail purchase, we may ask you for:
- Your name
- Your delivery address
- Your billing address (if different)
- Phone number
- When registering for a Skechers website account, for Skechers marketing emails, for a Skechers contest or promotional gift or for Skechers Elite™ (or another loyalty program, if available), either in person, at an event, or online, we may ask you for:
- Your name
- Your email address
- Your phone number (optional)
- Confirmation that you are 16 years or older
- When you contact our customer service, you may need to provide us with additional information so that we can answer your questions or concerns as completely and thoroughly as possible.
- To provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interests, and email notification preferences. Providing this information is entirely voluntary and the decision is up to you.
• Automatically when navigating our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your devices, browsing actions, and patterns, including:
- (1) Details of your visits to our Website, including page views and clicks, search activities, shopping cart activities, location data, and the resources you access and use on the Website.
- (2) Information about your computer and internet connection, such as browser type, browser version, operating system, and IP address. This information allows us to see which areas of our Website are visited most and helps us identify and provide the most desired features and services, thereby improving the quality of your online experience. To better understand and optimize the user experience, we also use third-party technologies to record user sessions. The recording does not show us any personal data that the user enters into our Website.
- (3) Information about your online activities over time and across third-party websites or other online services (behavioral tracking).
- Why we automatically collect this information.
Automatically collecting this information helps us maintain and improve our Website. It also allows us to check system and server integrity and provide you with a more personalized service. For example, by using cookies or by logging in as a Skechers Elite™ member, we can recognize you when you return to our Website and offer you a tailored Website experience based on your stored preferences and individual interests.
- How we automatically collect this information.
We automatically collect this information using cookies and web beacons.
- A cookie is a small removable text file that is downloaded to your computer, mobile phone, tablet, or other device when you access a website. Skechers uses three types of cookies: (1) Cookies that are necessary to enable the core functions of the Website, such as logging in, shopping cart, checkout, product search, store finder services, and estimated shipping costs; (2) Cookies that enable additional Website features, such as recognition of Skechers Elite™ membership and promotion codes; and (3) Advertising cookies used by Skechers and/or third-party companies to track your Website usage and links you've followed, to provide content tailored to your interests both on our Website and elsewhere. Information collected through advertising cookies may be shared with third-party advertisers. For more information about our use of cookies, please see our Cookie Policy. [Hyperlink to Cookie Policy] Some cookies can be disabled with our cookie settings tool. [Hyperlink]
- A web beacon is a small electronic file contained on pages of our Website that allows Skechers to count users who have visited these web pages or opened an email.
Use of Cookies and Other Tracking Technologies by Third
Parties Some content or applications on the Website, including advertisements, are provided by third parties, including advertisers, advertising networks, and providers of external services such as web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. For questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies that use cookies to serve ads on our behalf on the internet. These companies may collect information about your visit to our Website and your interaction with our communications, including advertising and emails.
Lawful Grounds for Processing Personal Data
We rely on several lawful grounds for processing your personal data, depending on how you interact with us and/or our Website:
• When it is necessary for us to enter into and fulfill a contract with you.
For example, to execute an order you placed on our Website, we may need to process your payment information, your contact and shipping information, and information about your purchase.
• When you give us your consent to process your personal data.
For example, when you opt in to receive email marketing, you agree that we may process your email address and/or contact information to send you emails about special offers and sales, product launches, and Skechers events. You can withdraw this consent at any time in the manner described below in the "Email and Text Communication from Skechers" section.
• When we fulfill a legal obligation.
For example, certain laws and/or regulations may require Skechers to collect and store information for tax purposes for a certain period of time or to prevent fraud and other illegal activities.
• We may also process your personal data for our legitimate interests.
These interests include, but are not limited to:
- Improving our products and services;
- Understanding how our customers use our products, services, and our Website;
- Researching and analyzing the products and services our customers want;
- Researching, measuring, and analyzing the effectiveness of marketing techniques;
- Obtaining customer feedback on product satisfaction;
- Personalizing our offers and our Website for a better experience; and/or
- Maintaining the security and protection of our Website.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
How We Use Personal Data
We may use data we collect about you or that you provide to us, including personal data, to provide you with products and services, for example:
• For the presentation of our Website and its contents.
• For fulfilling and delivering orders placed through our Website, and for any other purposes for which you provide personal data, e.g., for processing returns.
• For competitions, promotions, surveys, or other features on the Website and for the provision of products and services (for example, to award you a prize you have won in a competition).
• To send you information via email about products, offers, and news that we believe may interest you. We only send you this information if you have stated that you want to receive emails from Skechers.
• To fulfill our obligations and enforce our rights arising from contracts between you and us, such as for billing and collection purposes.
• To inform you about changes to our Website and our General Terms and Conditions.
• To analyze visits to the Website and to understand the interests of our visitors overall and, beyond that, to understand your interests and needs on a personal level, so that we can improve our products and services and provide you with the Website content, features, and advertising offers that interest you most.
• We also use the information from your online registration to improve your shopping experience with Skechers by allowing you to collect reward points, check out faster on purchases, and/or sign in more quickly to receive promotional emails that inform you about news from Skechers or its products.
• We only use your phone and credit card number, which we request for an online order, to complete the order and confirm the order and shipping. Limited credit card information is stored only for the purpose of faster checkout (applies only to Elite members) and is not used for other purposes.
• In other ways that we may describe when you provide the information or for other purposes with your consent.
Sharing Personal Data with Third
Parties Except as described in this Privacy Policy, Skechers does not sell, rent, or trade any personal data that you provide to us online or in our stores, nor do we share this data with third parties. We may disclose personal data that we collect or you provide to us, as described in this Privacy Policy:
• To our subsidiaries and affiliated companies, which may require the transfer of your data outside the United States.
• To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal data confidential and use it only for the purposes for which we disclose it to them. Examples of such services include payment processing and authorization, fraud prevention and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and distribution of promotional materials, evaluation of Website usage, data analysis, and, if applicable, data cleansing. We may occasionally share non-personal information, such as the number of users who visited our Website over a certain period or purchased a specific product through the Website, with our marketing or advertising partners and other third parties. This information is generally shared in aggregate form.
• To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide a third-party name and address for delivery, this person must consent to our collection and use of their personal data for the stated purposes. By submitting this information, you confirm that such consent has been obtained.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Skechers about our Website users is among the transferred assets. If this happens, your personal data may be shared with another company, but this sharing will be subject to Skechers' Privacy Policy.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
International Transfers of Personal Data
Under certain circumstances, Skechers may find it necessary to store, share, or process your personal data outside the country where your personal data was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission as providing an adequate level of data protection. Such transfers of personal data will be protected by appropriate
safeguards, such as standard data protection contract clauses approved by the European Commission.
To obtain a copy of these agreements, please contact our Data Protection Officer, Frédéric Pariente, at [email protected].
Data Protection for Children
Skechers takes special care to protect the security and privacy of children. Our Website is not intended for individuals under 16 years of age. We do not allow anyone under 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal data from individuals under 16. If you are under 16, do not use this Website or provide any information. If we learn that we have collected or received personal data from a person under 16 without verifiable parental consent, we will delete that data.
Skechers Email and Text Communication
From time to time, Skechers communicates with its customers via email or text to inform them of changes to the Skechers.com website, special offers that may become available, and other information we believe may be of interest to our customers. Skechers only sends you this type of communication if you sign up to receive Skechers marketing messages (by registering to receive our email or SMS updates, registering for the Skechers Elite™ program, signing up in person at a Skechers event, or by contacting our customer service department and expressly requesting to be added to our marketing list(s)).
Unsubscribe / Opt-out
You can request at any time that you no longer receive electronic messages from Skechers. You can cancel emails by updating your contact settings on our website or following the instructions in the footer of our marketing emails. If you no longer wish to receive SMS, MMS, or other mobile messages from us, follow the instructions in the messages you receive from us. Alternatively, if you want to remove your name and contact information from Skechers' email or SMS marketing list, please contact us by phone at 0180 - 6407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection) or by email at [email protected]. You can also write to us at:
Skechers USA Deutschland GmbH Customer Service
Waldstraße 66
63128 Dietzenbach
It takes some time for opt-outs to take effect, so you may continue to receive electronic communications from Skechers for several weeks after your request is received.
Please note that this opt-out does not apply to emails sent by Skechers in connection with your orders, such as order and shipping confirmations, nor to email responses from Skechers to inquiries you make online.
Rights of the Data Subject
Under the EU General Data Protection Regulation (GDPR), EU data subjects can:
• Withdraw consent to processing at any time if the basis for processing is consent;
• Request access to their data that Skechers keeps in accordance with and to the extent set out in Article 15 of the GDPR;
• Request Skechers to delete their data that is compatible with Article 17 of the GDPR and meets its scope;
• Request Skechers to correct inaccurate data or complete incomplete data that is compatible with Article 16 of the GDPR and meets its scope;
• Restrict the processing of their data under certain circumstances that are consistent with Article 18 of the GDPR and to the extent provided therein;
• File a complaint with the supervisory authority; and
• Under certain circumstances, request to receive or transmit their data to a third party in a structured, commonly used, and machine-readable format in accordance with and to the extent set out in Article 20 of the GDPR.
These rights are not absolute and may be subject to one or more exceptions.
Exercising Your Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and/or deletion rights described above, please send us a verifiable consumer request by:
Either calling us at 0180 - 6407 220 (Monday to Friday from 09:00 AM - 5:00 PM, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection) or visiting our website www.skechers.de
We reserve the right to reject requests from data subjects if we believe that the request is subject to one or more exceptions or if the request violates legal requirements or would result in the information being incorrect.
To protect your privacy, Skechers takes steps to verify your identity before granting access requests from data subjects. Skechers will ensure this by using passwords and personal data. We only use personal data provided in a verifiable consumer request to verify the identity of the requester or their authority to make the request.
Response Time and Format
We strive to respond to a verifiable consumer request within 1 month of receipt. Should we need more time (up to 3 months in total), we will inform you in writing of the reason and the extended deadline within the first month after receiving your request.
If you have an account with us that is linked to an email address, we will send our written response to that email address. If you don't have a registered email address with us, we will send you our written response by mail or electronically, according to your preference. Where applicable, the response we provide will also explain the reasons why we cannot comply with a request.
For data portability requests, we will choose a format to provide your personal data that is easy to use and should allow you to transmit the information from one entity to another without hindrance.
We do not charge a fee for processing or responding to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
Data Security
Skechers has technologies and processes in place that are intended to reduce the likelihood of unauthorized access to information and contribute to improved data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure, and we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk.
Changes to Our Privacy Policy
It is our policy to post any updates we make to our privacy policy on this webpage. If we make material changes to how we handle our users' personal data, we will notify you by email to the email address specified in your account and/or through a notice on the Website homepage. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
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