INHALTSVERZEICHNIS
- WHAT IS SKECHERS PLUS?
- ENROLL
- EARN
- How do I earn points?
- Can I earn points in-store?
- How many points do I earn on my purchase?
- When do points show up in my account?
- I forgot to log in prior to my purchase. Can I get credit for my purchase?
- Is there a limit on the number of points I can earn?
- Do my points expire?
- How can I check my point balance or tier status?
- If I return an item, do I lose the points I earned from purchasing it?
- REDEEM
- TIERS
- BENEFITS
- How many points do I earn from my Double and Triple Points Day Passes?
- How can I apply my Double/Triple Points Pass to my purchase?
- How many points do I earn from the Birthday Bonus Points benefit?
- Can I combine my Double/Triple points passes with the Birthday Bonus Points Benefit?
- Can I combine my Birthday Bonus points benefit with other bonus points promotional offers?
- ACCOUNT MANAGEMENT
- ELITE MEMBERS TO PLUS MEMBERS
WHAT IS SKECHERS PLUS?
Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below, with more benefits to unlock as you become Silver tier and Gold tier members.
- Access to bonus points earning promotions
- Extended 90-day return policy
- Free standard shipping
- Double points in your birthday month
ENROLL
How do I enroll in Skechers Plus?
You may enroll in Skechers Plus at www.skechers.de. Anyone living in Germany and ages 18 and above can join. No purchase is necessary, and there’s no fee to join.
EARN
How do I earn points?
You can earn points in two ways:
- By making a qualified purchase at www.skechers.de
- Engage with Skechers Plus digitally by answering surveys, participating in quizzes, and much more! Access these opportunities in your Skechers Plus account online
Can I earn points in-store?
No, currently points can only be earned for purchases made online at www.skechers.de.
How many points do I earn on my purchase?
At Member tier and Silver tier, you will earn ten (10) points for every one (1) Euro spent on qualifying online purchases. At Gold tier, you will earn double points (20 points) per one (1) Euro spent on qualifying online purchases. Points will not be awarded for Skechers merchandise purchased at either Skechers stores or non-Skechers stores, orders with Skechers gift cards as a purchased item, tax, restocking fees, and shipping fees. Points can be earned for purchases made online with gift card payments.
When do points show up in my account?
Points will be posted to your account 24-72 hours after your order has shipped.
I forgot to log in prior to my purchase. Can I get credit for my purchase?
Yes, you have up to 60 days from the date of purchase to submit a missing points request and be credited. To submit a missing points request, email customer care at kundenservice@eu.skechers.com. Please provide a copy of the order confirmation. Please note, members must wait 24-72 hours after the shipping date to submit a missing points request.
Is there a limit on the number of points I can earn?
Members can earn points on a maximum of seven hundred and fifty Euros (750 €) worth of purchases in a rolling 90-day timeframe. Any additional spending above this threshold will not earn points.
Do my points expire?
Points will expire 365 days after they are earned.
How can I check my point balance or tier status?
You can check how many points you have and your current tier by logging into your Skechers Plus account on www.skechers.de.
If I return an item, do I lose the points I earned from purchasing it?
Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.
EXCEPTION: If the purchase was made prior to the launch of Skechers Plus, where Elite points were earned on the initial purchase will not be deducted.
REDEEM
What can I redeem my points on?
Members can redeem their points in 1.000-point increments for a 5 € reward certificate that can be applied to a purchase made on www.skechers.de. Reward certificates are promotional in nature.
How do I redeem my points for reward certificates?
Members can redeem points through www.skechers.de. In the loyalty dashboard or in the shopping cart, click “REDEEM” to redeem points for a reward.
Do my rewards expire?
Rewards certificates are promotional in nature and are valid for 60 days upon issuance.
Is there a limit on the number of reward certificates I can apply to a transaction?
Members may apply multiple reward certificates on an online purchase up to the transaction value of the purchase. Any remaining reward value above the transaction value will be forfeited.
How do I apply my rewards to an online purchase?
To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate.
Are there any restrictions on using my rewards?
Yes, you cannot use a reward certificate to purchase a gift card or any order that has a gift card in the order cart. Members cannot use rewards certificates on clearance rack items in Skechers warehouse store locations.
TIERS
How do I become a Silver tier or Gold tier member?
Tier qualification is based on total spending in the calendar year (January 1st – December 31st). To qualify for the Silver tier, members must spend 175 € and to qualify for the Gold tier, members must spend 350 €.
How long does my Tier status last?
When you move up to Silver or Gold tier status you get that status for the remainder of the then-current calendar year, plus an additional calendar year. For example, if you earn Silver status on February 1st, 2022, then you will have Silver status through December 31st, 2023.
Can my tier status be impacted by returned items?
Yes. If you make a purchase with a spend amount that promotes you to a higher tier and then you return items from that purchase, your tier status may change to reflect your new calendar year spend total.
BENEFITS
How many points do I earn from my Double and Triple Points Day Passes?
Double Points Day Passes enable Silver tier customers to earn twenty (20) points per Euro spent total on a purchase of their choosing. Triple Points Day Passes enable Gold tier customers to earn thirty (30) points per Euro spent total on a purchase of their choosing.
How can I apply my Double/Triple Points Pass to my purchase?
To apply a bonus points pass to a transaction, go to the shopping cart and click on the “Apply” button next to your bonus points pass in the Skechers Plus Benefits & Offers section. To remove the bonus points pass from the transaction, click the remove icon next to the pass.
How many points do I earn from the Birthday Bonus Points benefit?
The Birthday Bonus Points benefit enables Member and Silver tier customers to earn twenty (20) points per Euro spent on any purchase made during their birthday month. Gold tier customers earn forty (40) points per Euro spent on any purchase made during their birthday month.
Customers must submit their birthday information in their online profile to participate in the Birthday Bonus Points benefit.
Can I combine my Double/Triple points passes with the Birthday Bonus Points Benefit?
Double/Triple points passes cannot be used in combination with the Birthday Bonus Points benefit. During your birthday month, passes will be temporarily unavailable, and you will earn bonus points only through the Birthday Bonus Points benefit.
Can I combine my Birthday Bonus points benefit with other bonus points promotional offers?
Members cannot stack promotional points offers with their Birthday Bonus benefit. If a member attempts to stack offers, he or she will only earn Birthday Bonus points.
ACCOUNT MANAGEMENT
I accidentally created two accounts. Can I combine them?
Yes. Please contact Customer Care at kundenservice@eu.skechers.com.
I’m having trouble with my account; can you help me?
Yes. Please contact Customer Care at kundenservice@eu.skechers.com.
How do I update my communications preferences for my Skechers Plus account?
Your communication preferences can be found on your account profile page.
ELITE MEMBERS TO PLUS MEMBERS
Did my membership transfer to Skechers Plus?
Yes, your Skechers Elite membership was transferred to Skechers Plus.
Will my tier status transfer to Skechers Plus?
Yes, your Skechers Elite membership was transferred to Skechers Plus. Your tier status will be maintained through December 2024.
What happened to my Elite points balance?
All existing Skechers Elite Members started Skechers Plus with 0 points. The value of your point balance at launch will beas of {XX} has been converted to a promotional code and sent to you via email. The promotional code will expire 18 months after issuance.
If you did not receive this promotional code, please contact Customer Care at kundenservice@eu.skechers.com.