What these terms are about
These are the general terms and conditions under which we offer, sell, and deliver products to you through the website www.skechers.de.
Why you should read these terms
Please read these terms carefully before submitting your order to us. These terms tell you who we are, how we will provide the products to you, what to do if there's a problem, and other important information.
Who we are and how you can contact us
Who we are
We are Skechers USA Deutschland GmbH, a company registered in Germany. Our company registration number at the Offenbach District Court is HRB 11557. Our registered office is at Waldstraße 66, 63128 Dietzenbach, Germany. Our tax number is 044 243 25879, and our VAT identification number is DE 813 007 163.
How to contact us
You can reach our customer service team by email at kundenservice@eu.skechers.com or by phone at +49 (0) 180 - 6 407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time) *Block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection)
You can also write to us at:
Skechers USA Deutschland GmbH
Waldstraße. 66
63128 Dietzenbach
How we may contact you
If we need to contact you, we will call you or write to you at the email address or postal address you provided in your order.
Our contract with you
How we accept your order
You agree that your order is an offer to buy all products and services listed in your order under these terms. All orders must be accepted by us, or we are not obligated to sell the products or services to you. We may choose not to accept orders at our own discretion. Your order is considered accepted by us when we send you a confirmation email to that effect. At this point, a contract between you and us comes into effect.
What if we cannot accept your order?
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. Reasons why we might not be able to accept your order include: the product is no longer available, your billing information is incorrect or unverifiable, we have discovered an error in the price or product description, or we cannot meet a delivery deadline you have specified.
Your order number
We assign an order number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
The goods are not authorized for resale or export
You represent and warrant that you are purchasing products or services from the website only for your personal or private use and not for resale or export.
Price and payment
Where you can find the product price The price of the product (which includes all taxes such as statutory VAT) is the price indicated on the order pages at the time of your order. All prices, discounts, and promotions published on this website are subject to change without notice.
What happens if we display an incorrect price
We strive to provide accurate pricing information. However, it is always possible that despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel orders resulting from such incidents.
We normally check prices before accepting your order, so we will charge the lower amount if the correct price of the product at the time of your order is lower than the price we quoted at the time of your order. If the correct price of the product at the time of your order is higher than the price quoted to you, we will ask for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require the return of any goods provided to you.
When and how you must pay
You must pay for the products before we dispatch them. We accept payments via PayPal, KLARNA, Apple Pay, Google Pay, or credit card (AMEX, VISA, and Mastercard). You represent and warrant that (I) the credit card information you supply to us is true, correct, and complete, (II) you are duly authorized to use such credit card for the purchase, (III) charges incurred by you will be honored by your credit card company, and (IV) you will pay charges incurred by you at the posted prices, including shipping and handling charges and any applicable taxes, regardless of the amount quoted on the website at the time of your order.
Delivery of Products
Delivery Exclusion
Delivery is only available within Germany.
Delivery Costs
The delivery costs will be shown to you on our website. The prices shown do not include shipping costs and handling fees. All these fees will be added to your order value and listed in your shopping cart and order confirmation email.
When we will deliver the products
During the ordering process, we will inform you when we will deliver the products.
We are not responsible for delays outside our control If the delivery of our products is delayed due to events beyond our control, we will contact you as soon as possible and try to minimize the impact of the delay. As long as we take such measures, we assume no liability for delays resulting from the event. However, if there is a risk of a longer delay, you can contact us to cancel the contract and get a refund for products you have not yet received.
What if you do not arrange for redelivery?
If you are not at home to accept delivery and the products do not fit in your mailbox, we will leave you a message to let you know how to arrange redelivery or collect the products from a depot near you. If you do not arrange for redelivery after a failed delivery and do not collect the goods from the designated depot, we may terminate the contract.
Your rights in case of late deliveries
If we deliver products to you late, you have certain legal rights. If we fail to meet the delivery deadline for a product, you can treat the contract as void immediately if one of these circumstances applies:
- we have refused to deliver the products;
- delivery within the delivery period was of material importance (taking into account all relevant circumstances) or
- you told us before we accepted your order that timely delivery was of crucial importance.
Responsibility and Ownership of Products
When you take responsibility for the products
You are responsible for the products from the moment we deliver the products to the address you provided.
When you own the products
You own the products once we have received full payment.
Returns
Right of return for purchases made through the Skechers website www.skechers.de.
For all purchases through our online shop, we grant our consumers a right of return for a total of 45 days from receipt of goods. You may return unworn goods within 45 days of receiving the goods and receive a refund if you follow the instructions below.
Your statutory right of withdrawal is not affected by this right of return and remains independent of it. This means that as a consumer, you can withdraw from the purchase until the expiry of the withdrawal period under the conditions specified there - without complying with the regulations of this right of return.
Furthermore, the right of return granted here does not limit your statutory warranty rights, which remain fully intact.
How to request a refund
To return an order and receive a refund, download the return form in your Skechers account under www.skechers.de Orders & Returns or as an Elite customer through your account which you can log into via "Login". Please then select the items to be returned and provide the respective return key. For more information, see Help → RETURNS → How do I return an item or in our Return Policy.
Please use the shipping label to return the order to us. Also, please make sure not to remove any labels attached to the goods and to return the shoe to us undamaged in the original shoe box.
It is not possible to return orders from the Skechers online shop to Skechers retail stores.
When we bear the costs of return
We cover the costs of the return shipment.
How you receive a refund from us
If you follow the instructions above, we will refund you the price you paid for the products. The refund will be made according to the payment method you used. As explained below, in some cases we deduct a certain amount from the price.
How the refund is made
You will receive the refund from us within 14 days from the date we received the goods back from you. With the return of the products and the payment, the contract is terminated.
Deductions from refunds in case of withdrawal
If you exercise your right of withdrawal, we may deduct from the refund amount (excluding delivery costs) a partial amount corresponding to the depreciation of the products if the loss in value of the goods is due to handling of the goods that was not necessary to examine the nature, characteristics, and functioning of the goods. If we refund you the price you paid before we have inspected the products and later find that you have treated them in an unacceptable manner, you must repay us the corresponding amount.
Warranty
Skechers is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434ff. of the German Civil Code (BGB). If the customer is a consumer, the provisions of §§ 474ff. BGB additionally apply. The warranty claim expires for damages resulting from improper handling and use of the goods.
To report a material defect, please fill out the form that you can find in your skechers.de account or via the link to the order status (after dispatch) on the skechers.de homepage and send it to the address indicated on the form.
Our rights to terminate the contract
We can terminate the contract if you violate the contract terms
- We may terminate the purchase contract for a product in writing at any time in the following cases:
- If you do not pay for the products on time and have not paid even 14 days after we reminded you;
- If you do not make it possible for us to deliver the products to you within a reasonable period of time.
Our responsibility for losses or damages
In no event shall we be liable to you or any third party for any consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenues or diminution in value, arising out of, or relating to, and/or in connection with any breach of these terms, regardless of (A) whether such damages were foreseeable, (B) whether or not we were advised of the possibility of such damages and (C) the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.
Our sole and entire maximum liability for any reason whatsoever, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products and services you have ordered through our website.
The foregoing limitation of liability shall: (I) only apply to the extent permitted by law and (II) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.
Force Majeure
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
No Waiver
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Skechers.
No Third-Party Beneficiaries
These Terms are not intended to confer any rights or remedies upon any person other than you.
Assignment
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
Severability
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Entire Agreement
Our order confirmation, these Terms of Sale, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
Alternative Dispute Resolutio
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can find the EU Online Dispute Resolution (ODR) platform here. We are not obliged to participate in alternative dispute resolution and do not currently participate in it.
Other Important Terms
Which laws apply to this contract and where you may bring legal proceedings
These Terms are governed by German law. Legal proceedings relating to our products may be brought in German courts.
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