It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.
Find the answer to your question
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How do I change or cancel my order?
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Select the Login tab at the top of the page and enter your account email and password to view your order history.
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- Select the Login tab at the top of the page and enter your account email and password to view your order history.
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We accept folwing payment methods PayPal Klarna Google Pay Apple Pay Credit and Debit Cards issues by: Visa MasterCard American Express We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out credit card inform...
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We accept folwing payment methods
- PayPal
- Klarna
- Google Pay
- Apple Pay
- Credit and Debit Cards issues by:
Visa
MasterCard
American Express
We do not accept Skechers Gift Cards/e-Gift Cards at this time.
When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.
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Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If you ...
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Troubleshooting Credit Card Payment Errors
- Check to make sure the billing information you entered is correct.
- Remove dashes or spaces from the card number.
- If the card is new or was recently reissued, make sure it has been activated.
- If you still experience a payment error after completing the above steps, please contact your credit card company.
Account Verification
To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.
Locating Your Credit Card Security Code
The Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. Your order cannot be processed without this code.
Visa/MasterCard
American Express
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To use your promotional code, enter it into the Promotional Code field during the check-out process. You must click the Apply button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The total di...
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To use your promotional code, enter it into the Promotional Code field during the check-out process. You must click the Apply button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.
The following terms apply to all discounts associated with promotions and coupon codes on SKECHERS.DE website unless otherwise specified:
- Discounts are only valid online at SKECHERS.DE
- Discounts cannot be combined with other promotional offers
- Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
- All returns are subject to the Skechers Return Policy
- SKECHERS USA Deutschland is not responsible for lost or stolen coupons/coupon codes
- Usage is subject to credit approval
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It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the...
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It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.
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Select the Orders & Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details. As an elite member, you can view this information directly from your e...
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Select the Orders & Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
As an elite member, you can view this information directly from your elite account.
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All prices for goods and services delivered within Germany include VAT where applicable.
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- All prices for goods and services delivered within Germany include VAT where applicable.
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Standard shipping: 6.95 € shipping fee to Germany SKECHERS Elite™ members: FREE shipping
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- Standard shipping: 6.95 € shipping fee to Germany
- SKECHERS Elite™ members: FREE shipping
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The delivery of our articles takes place exclusively via our shipping service provider UPS. Germany Standard Shipping: 4-7 business days We currently do not ship to DHL boxes ore P.O. Box address At this time, we do not ship to addresses out...
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- The delivery of our articles takes place exclusively via our shipping service provider UPS.
- Germany Standard Shipping: 4-7 business days
- We currently do not ship to DHL boxes ore P.O. Box address
- At this time, we do not ship to addresses outside of Germany
- Express shipping is currently not available
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At this time, we do not ship to addresses outside of Germany
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- At this time, we do not ship to addresses outside of Germany
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We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message including your order number We’ll also send a notification once your order leaves our wareh...
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We will send you notifications to keep you up-to-date on where your package is.
- Once you place an order, you will receive an order confirmation message including your order number
- We’ll also send a notification once your order leaves our warehouse
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Wir bei Skechers sind gesetzlich dazu verpflichtet dafür zu sorgen, dass die Waren, die wir liefern, Ihrem Kaufvertrag mit uns entsprechen. Außerdem garantieren wir eine 100%ige Zufriedenheit beim Kauf jedes Skechers-Produkts. Falls Sie aus irg...
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Wir bei Skechers sind gesetzlich dazu verpflichtet dafür zu sorgen, dass die Waren, die wir liefern, Ihrem Kaufvertrag mit uns entsprechen. Außerdem garantieren wir eine 100%ige Zufriedenheit beim Kauf jedes Skechers-Produkts. Falls Sie aus irgendeinem Grund nicht 100%ig mit Ihrem Kauf zufrieden waren, bieten wir Ihnen verschiedene Rückgabemöglichkeiten.
· Mit einem Kaufnachweis können Sie ungetragene Artikel innerhalb von fünfundvierzig (45) Tagen nach Erhalt der Artikel zurückgeben. Für ungetragene Artikel mit einem originalen Kaufnachweis wird der Einkaufspreis mit derselben Zahlungsart zurückerstattet, mit der der Artikel bezahlt wurde.
· Für ungetragene Artikel ohne originalen Kaufnachweis wird eine Gutschrift ausgestellt.
Die Rückgaberichtlinie hat keine Auswirkungen auf Ihre gesetzlichen Ansprüche. Insbesondere bleiben das gesetzliche Widerrufsrecht sowie etwaige Gewährleistungsansprüche unberührt.
Wir bemühen uns sehr, unseren Kunden die besten Produkte, die beste Auswahl und den besten Service zu bieten. Falls Sie mit Ihrem Kauf oder Ihrer Erfahrung im Geschäft nicht zufrieden waren, kontaktieren Sie uns bitte unter: 0180 - 6 407 220 (Montag bis Freitag von 09:00 Uhr - 17:00 Uhr, Blocktarif für Anrufe aus dem deutschen Festnetz und Mobilfunk Festnetztarif 0,20 €/Verbindung / Mobilfunktarif: Es gilt die gesetzliche Preisobergrenze (max. 0,60 €/Verbindung).
Weitere Informationen zu Umtausch und Rückgabe finden Sie auch in unseren Verkaufsbedingungen.
Wie retourniere ich einen Artikel?
Falls du mit dem SKECHERS-Produkt nicht zufrieden bist, retourniere einfach den/die ungetragenen Artikel innerhalb von 45 Tagen ab Versanddatum kostenfrei per UPS.
So leitest du die Rücksendung in die Wege:
- Gebe auf www.SKECHERS.de unter MEINE BESTELLUNG deine Bestellnummer und E-Mail-Adresse ein.
Die Bestellnummer findest du in deinen E-Mails zur Bestell- und Versandbestätigung, sowie als "Cust PO#" auf dem der Sendung beiliegenden Packing Slip.
Skechers Elite-Kunden können sich alternativ auf www.SKECHERS.de unter MEIN KONTO einloggen und unter KÜRZLICHE BESTELLUNGEN die betreffende Bestellung auswählen.
- Klicke unter dem Artikel, den du zurücksenden möchtest, auf RÜCKSENDESCHEIN & RÜCKSENDEAUFKLEBER , wodurch automatisch ein Rücksendeformular mit Rücksendeaufkleber erstellt wird.
- Drucke das Formular aus und trage den RÜCKSENDEGRUND gemäß „Rücksendeschlüssel“ ein.
- Schneide den Rücksendeaufkleber entlang der gekennzeichneten Linie ab und lege das Rücksendeformular zusammen mit dem/den ungetragenen Artikel/n in den Schuhkarton, bevor du die Ware zurücksendest.
Du möchtest mehrere Paar Schuhe aus der selben Bestellung retournieren? In diesem Fall kannst du sie gerne zusammen in einem Paket mit nur einem der ausgedruckten Retourenaufkleber zurücksenden. - Klebe den UPS-Rücksendeaufkleber auf die Außenseite des Pakets und kontaktiere UPS um die Abholung deines Pakets zu veranlassen. UPS erreichst du aus Deutschland unter der Rufnummer 01806-882663 (20 Cent/Anruf aus dem deutschen Festnetz; Mobilfunk max. 60 Cent/Anruf), aus Österreich unter der Rufnummer 01/ 599 14 20 30.
Beachte bitte, dass du Ware, die du über SKECHERS.de gekauft hast, nicht in einem SKECHERS-Store zurückgeben kannst.
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Skechers Returns Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ORDERS AND RETURNS...
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Skechers Returns
Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores
To initiate a return, here's what you need to do:
Step One
- A printer is needed to print your return label
- Click ORDERS AND RETURNS (as an elite menber, you can create a return label via your elte account LOGIN)
- Enter Order Number and email address you used to place the order
- Order No. can be found on your email confirmation
- Select the product(s) you wish to return
- Click on the Return Label link
- Print out the return document
Returning more than one product from an order, please note
If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box.
A return form should be included for each item inside of the box.
Step Two
- You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
- Separate the pre-paid return label from your completed return form at the perforation. Include your return form(s) with your item(s) in their original packaging and attach the return label to the outside of the shipping box.
Step Three
Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at 01806-882663 to arrange for them to pick up your package from home.
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
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We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a...
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We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
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If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your: order number (SKEC-DE1200XXXXX) style and colour code (SN / COLOR) size of the shoes a desc...
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If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website.
Please provide your:
- order number (SKEC-DE1200XXXXX)
- style and colour code (SN / COLOR)
- size of the shoes
- a description of the issue
- images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference
A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.
If you purchased your shoes from a retail store or another retailer, please contact them directly.
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For the return of items purchased from a SKECHERS store, the unworn item must be returned to the SKECHERS store along with the original receipt and packaging. If you purchased your item through a SKECHERS retailer, please contact them for mor...
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- For the return of items purchased from a SKECHERS store, the unworn item must be returned to the SKECHERS store along with the original receipt and packaging.
- If you purchased your item through a SKECHERS retailer, please contact them for more information on their returns policy.
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The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, t...
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The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important:
Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
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Withdrawal Instructions Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the ...
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Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or - in the case of a purchase contract for several goods that you ordered as part of a single order and which are delivered separately - the last item.
To exercise your right of withdrawal, you must inform us, Skechers USA Deutschland GmbH
Waldstraße 66 63128 Dietzenbach
E-mail: kundenservice@eu.skechers.com
Phone: +49 (0) 6074-407 22 00
Fax: +49 (0)6074-407 22 11
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, Skechers SPRL, Widerrufsabteilung, Hauts-Sarts Zone 3, Ave. Du Parc Industriel, 159 BE 4041 Milmort Belgium, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
End of withdrawal instructions
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
- To Skechers USA Deutschland GmbH, Waldstraße 66, 63128 Dietzenbach / Fax: 06074-407 22 11, E-mail: kundenservice@eu.skechers.com
- I/We () hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) /for the provision of the following service (*)
- Ordered on ()/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Please delete as applicable.
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If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your: order number (SKEC-DE1200XXXXX) style and colour code (SN / COLOR) size of the shoes a desc...
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If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website.
Please provide your:
- order number (SKEC-DE1200XXXXX)
- style and colour code (SN / COLOR)
- size of the shoes
- a description of the issue
- images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference
A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.
If you purchased your shoes from a retail store or another retailer, please contact them directly.
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Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before wash...
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Machine Washable Shoes:
Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Skechers Foamies
Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable
To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
- Remove excess dirt from the upper and outsole by using a small brush or towel.
- Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
- Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
- Allow shoes to air dry.
Leather Shoes
Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes
Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.
Light-Up Shoes
Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh
Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
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Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing. Always wash and iron your Skechers cl...
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Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.
Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.
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Work Slip Resistance & Safety Toe shoes Skechers Work Footwear is certified according to the European standards for safety. You can find Declarations of Conformity ready to download here.
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Work Slip Resistance & Safety Toe shoes
Skechers Work Footwear is certified according to the European standards for safety.
You can find Declarations of Conformity ready to download here.
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We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You c...
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We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.
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To get the most out of your new rechargeable SKECHERS lighted shoes please note these helpful tips: Adult supervision required during charging. Always use the USB split cable supplied with your lighted shoes. Confirm charging cable and its...
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To get the most out of your new rechargeable SKECHERS lighted shoes please note these helpful tips:
- Adult supervision required during charging.
- Always use the USB split cable supplied with your lighted shoes.
- Confirm charging cable and its connection are undammaged prior to using.
- Only plug charging cord to a USB power source rated at 5v, 1a.
- Lift flap on the side of the shoes and insert supplied micro USB end into each charging port.
- Make sure the USB cord is plugged in all the way to ensure shoes are charging
- Lights on shoes will flash while charging and will stop flashing once shoes are fully charged.
- Your SKECHERS lighted shoes will be fully charged in about 2 hours.
- Unplug immediately once shoes are fully charged, do not overcharge or leave unattended.
- Do not leave them plugged in and charging overnight.
- These shoes are okay to wear in light rain, but please do not submerge in water or wash in washing machine.
**Not all SKECHERS Light Up shoes are rechargeable. Some light up with a step, others may have an on/off switch in another location.
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Program Tiers Skechers Plus features three program tiers. There’s the Member tier, the Silver tier, and the Gold tier. Tier qualifications will be based on total spend in a membership year. To qualify for the Silver tier, members must spend €175...
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Program Tiers
Skechers Plus features three program tiers. There’s the Member tier, the Silver tier, and the Gold tier. Tier qualifications will be based on total spend in a membership year. To qualify for the Silver tier, members must spend €175 in a membership year. Qualification for the Gold tier is €350 in a membership year.
We greatly value our members’ dedication to Skechers. So, if you have reached Elite Gold status, you’ll keep that status in Plus for a year. To retain Gold status for the following year, you’ll need to meet the €350 spend requirement.
How You Earn
Member tier and Silver tier members earn 10 points per €1 spent while Gold tier members earn 20 points per €1 spent for purchases made on www.skechers.de. In addition to earning points from purchases made on www.skechers.de, members can earn points through certain digital engagement activities with Skechers.
Return Policy
Skechers Plus members will have a return window of 90 days, increased from the current policy of 45 days.
Points Expiration
Points earned by members are valid for 365 days from when they’re earned.
Elite Points
For members who have a remaining Elite point balance, Skechers will issue a Skechers Plus promotional voucher for the remaining point balance value. Members will have eighteen months to redeem the promotional voucher.
Full program Terms and Conditions can be found here.
Participation in Skechers Plus is voluntary. If you no longer wish to participate, please contact us at kundenservice@eu.skechers.com
Stay tuned for more information coming your way!
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TERMS AND CONDITIONS Welcome to the Skechers Plus loyalty program (“Skechers Plus”). Skechers Plus is organized by Skechers USA Deutschland GmbH (“Skechers”, “we” or “us”) and these Terms and Conditions (the “Terms”) govern your participation ...
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TERMS AND CONDITIONS
Welcome to the Skechers Plus loyalty program (“Skechers Plus”). Skechers Plus is organized by Skechers USA Deutschland GmbH (“Skechers”, “we” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in Skechers Plus. Please read these Terms carefully. By participating in Skechers Plus, you agree to be bound by these Terms.
1. Eligibility
To participate in Skechers Plus, you must be at least 13 years old and a legal resident of Germany. Employees of Skechers, its affiliates and subsidiaries, and their spouses and children are not eligible to participate in Skechers Plus. Bulk buyers and resellers are not eligible to participate in Skechers Plus. Skechers reserves the right to revoke loyalty membership for breach of any of these Terms. By enrolling and participating in Skechers Plus, you represent that you meet these eligibility requirements.
2. Joining Skechers Plus
If you meet the eligibility criteria above, you can join Skechers Plus by filling out a registration form on www.skechers.de. No purchase is required to enroll in Skechers Plus. Only one account is allowed per individual.
A member must create an online account on www.skechers.de to access points, and begin using membership rewards and benefits.
3. Points
Members of Skechers Plus will earn points for purchases that are made on www.skechers.de. Purchases at stores will not qualify for Points (even if the member purchases Skechers products). Points are awarded after reward certificate, discount, offer or merchandise credit are applied. Items that are ineligible for points earn include gift card purchases, taxes, shipping and payments for any third party services.
Member tier and Silver tier members will earn ten (10) points per one Euro (€1) spent. Gold tier members will earn twenty (20) points per one Euro (€1) spent. Points earned through purchases can be impacted by a member’s tier level and/or bonus point promotions. If a member returns purchased items, the Points earned by the purchase of those items will be deducted from the member’s Point total. In addition to earning Points for purchases, members can also earn Points for certain digital engagement activities with Skechers.
Members can earn points on a maximum of seven hundred and fifty Euro (€750) worth of purchases in a rolling ninety (90) day timeframe. Any additional spend greater than this threshold will not earn points.
Members must be logged into their Program account on www.skechers.de to receive points for their actions. Skechers reserves the right, at its discretion, to retroactively credit Points for interactions where the member was not logged in or did not prove membership, provided sufficient proof of membership and purchase is made available to Customer Care within sixty (60) days of purchase.
4. Expiration of Points
All Points earned by members are valid for three hundred sixty-five (365) days from the date of earning and will expire at the end of this period unless Skechers explicitly states otherwise.
Points are not transferrable between members. Points have no cash value and cannot be exchanged for cash.
5. Program Tiers
Skechers Plus has three (3) tiers. Members can progress through these tiers by the amount they spend on eligible products on www.skechers.de.
“Member” tier is the entry-level tier. Members only need to register for Skechers Plus to be a part of this tier. No purchase is required. Members can progress to “Silver” tier and “Gold” tier by spending the required Euro amount within the calendar year (January 1st -December 31st) and completing their online account registration. When moving up Tiers, a member will receive that Tier status for the remainder of the current calendar year plus the subsequent calendar year.
Tier downgrades could happen in the following ways:
If the member spends enough to earn Silver or Gold tier status in the current calendar year and then returns an order/product which brings their total spend in the current calendar year below the thresholds to earn Silver or Gold tier status, then their status will change to reflect their new calendar year spend total.
6. Rewards and Benefits
Entry and progress through each of the above-mentioned tiers will unlock a set of new benefits and rewards for members. Members will have access to the rewards in their current tier and the tiers below them. When a member moves down tiers, they will lose access to benefits from the higher tiers.
When a member earns 1,000 points, a €5 promotional voucher will be eligible for redemption. Points are redeemable only in increments of 1,000 points. Promotional vouchers can only be applied to purchases made by the member on www.skechers.de. No cash back will be provided if the voucher's full value is not utilized. Promotional vouchers will expire sixty (60) days after issuance.
The Birthday Bonus Points benefit enables Member and Silver tier customers to earn twenty (20) points per Euro spent on any purchase made during their birthday month. Gold tier customers earn forty (40) points per Euro spent on any purchase made during their birthday month. Points earned during a customer’s birthday month are subject to the cap of earning points only on up to seven hundred and fifty Euro (€750) of purchases per rolling ninety (90) day timeframe. Customers must submit their birthday information in their online profile in order to participate in the birthday bonus points benefit.
Double Points Day Passes enable Silver tier customers to earn twenty (20) points per Euro spent total on a purchase of their choosing. Silver tier customers are awarded two (2) bonus points passes when they earn Silver tier status and then at the beginning of each calendar year in which they retain their Silver tier status. Any unused bonus points passes will expire at the end of December 31st.
Triple Points Day Passes enable Gold tier customers to earn thirty (30) points per Euro spent total on a purchase of their choosing. Gold tier customers are awarded one (1) triple points pass when they earn Gold tier status and then at the beginning of each calendar year in which they retain their Gold tier status. Any unused bonus points passes will expire at the end of December 31st.
Double and Triple Points Day Passes cannot be used in combination with the Birthday Bonus Points benefit. During a customer’s birthday month, passes will be deactivated and customers will earn bonus points only by the Birthday Bonus Points benefit.
Other benefits not mentioned here may be awarded to members on a surprise and delight basis at the discretion of Skechers.
Specific Rewards and Benefits may be subject to change, discontinuance, limitations, and substitutions by Skechers, at its discretion, and at any time without notice. Already earned Bonus Points will not be affected by such alterations. The total value of rewards applied to a purchase cannot exceed the total cost of the purchase.
Rewards (or the online code) must be entered at checkout on www.skechers.de.
Awards and promotional vouchers are not redeemable for cash and void if copied and where prohibited, licensed or regulated.
7. Use of Account
Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform Skechers customer care of any unauthorized use of their password or account or any other breach of security.
Skechers Plus is for members’ personal use only. Members agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of Skechers Plus. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of promotional vouchers, member exclusive promotional offers, and any misrepresentation of fact relating thereto, may result in cancellation of the member’s account, including any unused Points or claimed but unused promotional vouchers in Skechers sole discretion.
8. Privacy and Consent to Marketing
The information you provide as a member of Skechers Plus will be managed by Skechers as described in the Skechers Privacy Policy.
By becoming a member of Skechers Plus, you consent to receive marketing, promotions, special events, and other communications from Skechers, its affiliates, and brands. You may unsubscribe from marketing communications at any time. For information on how to do so, please visit our Privacy Policy.
Enrollment in Skechers Plus is voluntary. By providing your personal information to Skechers, you acknowledge that you fully understand that you are enrolling in Skechers Plus voluntarily and that the enrollment is neither required to complete a purchase transaction nor made in connection with any purchase transaction.
9. Termination; Expiration; Changes to Skechers Plus
You may cancel your Skechers Plus membership at any time by logging into your account on www.skechers.de.
We may cancel your membership at any time for any reason in our sole discretion, including, but not limited to, if we determine that you (a) are ineligible, (b) have not used your account for an extended period of time, (c) violated any term or condition of Skechers Plus or any applicable law or regulation, (d) used your account in connection with bulk buying or reselling, or (e) engaged in any deception, forgery, fraud or committed any other abuse of Skechers Plus. We may revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorized.
If you cancel your Program membership, you will lose your accumulated points. If you cancel your membership, you may rejoin Skechers Plus by registering at www.skechers.com or on the Skechers mobile app. When restarting your membership, your previously-earned points will not be reinstated. If Skechers cancels your Program membership (i) for good cause or (ii) for a serious violation of any main term or condition of Skechers Plus or any applicable law or regulation or (iii) use of your account in connection with bulk buying or reselling, or (iv) for engagement in any deception, forgery, fraud or committed any other abuse of Skechers Plus, you will lose your accumulated points. If Skechers cancels your Program membership for any other reason, your Bonus points will expire sixty-five (365) days from the date of earning. You may use your earned Bonus Points. You are not eligible to earn Bonus Points anymore.
In all matters relating to the administration of Skechers Plus, the decisions of Skechers will be final. Skechers reserves the right to change or cancel any aspect of Skechers Plus, at any time, with a previous notice of 90 days, in case of substantial changes, so that you can withdraw from the program if you wish. Those changes will go into effect once ended the notice period. By continuing to participate in Skechers Plus, you are agreeing to the revised Terms.
All interpretations of Skechers Plus terms and conditions shall be at our sole discretion. Our failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
10. Other Legal Conditions
SKECHERS PLUS IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKECHERS DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO SKECHERS PLUS (INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKECHERS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH SKECHERS PLUS, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THESE TERMS AND SKECHERS PLUS ARE GOVERNED BY THE LAWS OF GERMANY.
ALL TRADEMARKS, SERVICE MARKS AND TRADE NAMES OF SKECHERS USED IN CONNECTION WITH SKECHERS PLUS (INCLUDING BUT NOT LIMITED TO THE SKECHERS NAME) ARE TRADEMARKS OR REGISTERED TRADEMARKS OF SKECHERS. THEY MAY NOT BE USED WITHOUT SKECHERS’ PRIOR WRITTEN PERMISSION. ANY OTHER INTELLECTUAL PROPERTY USED IN CONNECTION WITH SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO PATENTS, ISSUED OR PENDING, ARE THE SOLE PROPERTY OF SKECHERS AND/OR ITS LICENSORS. THE ENTIRE CONTENT OF SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO TEXT, GRAPHICS, OR CODE IS COPYRIGHTED AS A COLLECTIVE WORK UNDER THE UNITED STATES AND OTHER COPYRIGHT LAWS, AND IS THE PROPERTY OF SKECHERS. COPYRIGHT 2021, ALL RIGHTS RESERVED.
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INHALTSVERZEICHNIS WHAT IS SKECHERS PLUS? ENROLL How do I enroll in Skechers Plus? EARN How do I earn points? Can I earn points in-store? How many points do I earn on my purchase? When do points show up in my account? I forgot to log ...
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INHALTSVERZEICHNIS
- WHAT IS SKECHERS PLUS?
- ENROLL
- EARN
- How do I earn points?
- Can I earn points in-store?
- How many points do I earn on my purchase?
- When do points show up in my account?
- I forgot to log in prior to my purchase. Can I get credit for my purchase?
- Is there a limit on the number of points I can earn?
- Do my points expire?
- How can I check my point balance or tier status?
- If I return an item, do I lose the points I earned from purchasing it?
- REDEEM
- TIERS
- BENEFITS
- How many points do I earn from my Double and Triple Points Day Passes?
- How can I apply my Double/Triple Points Pass to my purchase?
- How many points do I earn from the Birthday Bonus Points benefit?
- Can I combine my Double/Triple points passes with the Birthday Bonus Points Benefit?
- Can I combine my Birthday Bonus points benefit with other bonus points promotional offers?
- ACCOUNT MANAGEMENT
- ELITE MEMBERS TO PLUS MEMBERS
WHAT IS SKECHERS PLUS?
Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below, with more benefits to unlock as you become Silver tier and Gold tier members.
- Access to bonus points earning promotions
- Extended 90-day return policy
- Free standard shipping
- Double points in your birthday month
ENROLL
How do I enroll in Skechers Plus?
You may enroll in Skechers Plus at www.skechers.de. Anyone living in Germany and ages 18 and above can join. No purchase is necessary, and there’s no fee to join.
EARN
How do I earn points?
You can earn points in two ways:
- By making a qualified purchase at www.skechers.de
- Engage with Skechers Plus digitally by answering surveys, participating in quizzes, and much more! Access these opportunities in your Skechers Plus account online
Can I earn points in-store?
No, currently points can only be earned for purchases made online at www.skechers.de.
How many points do I earn on my purchase?
At Member tier and Silver tier, you will earn ten (10) points for every one (1) Euro spent on qualifying online purchases. At Gold tier, you will earn double points (20 points) per one (1) Euro spent on qualifying online purchases. Points will not be awarded for Skechers merchandise purchased at either Skechers stores or non-Skechers stores, orders with Skechers gift cards as a purchased item, tax, restocking fees, and shipping fees. Points can be earned for purchases made online with gift card payments.
When do points show up in my account?
Points will be posted to your account 24-72 hours after your order has shipped.
I forgot to log in prior to my purchase. Can I get credit for my purchase?
Yes, you have up to 60 days from the date of purchase to submit a missing points request and be credited. To submit a missing points request, email customer care at kundenservice@eu.skechers.com. Please provide a copy of the order confirmation. Please note, members must wait 24-72 hours after the shipping date to submit a missing points request.
Is there a limit on the number of points I can earn?
Members can earn points on a maximum of seven hundred and fifty Euros (750 €) worth of purchases in a rolling 90-day timeframe. Any additional spending above this threshold will not earn points.
Do my points expire?
Points will expire 365 days after they are earned.
How can I check my point balance or tier status?
You can check how many points you have and your current tier by logging into your Skechers Plus account on www.skechers.de.
If I return an item, do I lose the points I earned from purchasing it?
Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.
EXCEPTION: If the purchase was made prior to the launch of Skechers Plus, where Elite points were earned on the initial purchase will not be deducted.
REDEEM
What can I redeem my points on?
Members can redeem their points in 1.000-point increments for a 5 € reward certificate that can be applied to a purchase made on www.skechers.de. Reward certificates are promotional in nature.
How do I redeem my points for reward certificates?
Members can redeem points through www.skechers.de. In the loyalty dashboard or in the shopping cart, click “REDEEM” to redeem points for a reward.
Do my rewards expire?
Rewards certificates are promotional in nature and are valid for 60 days upon issuance.
Is there a limit on the number of reward certificates I can apply to a transaction?
Members may apply multiple reward certificates on an online purchase up to the transaction value of the purchase. Any remaining reward value above the transaction value will be forfeited.
How do I apply my rewards to an online purchase?
To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate.
Are there any restrictions on using my rewards?
Yes, you cannot use a reward certificate to purchase a gift card or any order that has a gift card in the order cart. Members cannot use rewards certificates on clearance rack items in Skechers warehouse store locations.
TIERS
How do I become a Silver tier or Gold tier member?
Tier qualification is based on total spending in the calendar year (January 1st – December 31st). To qualify for the Silver tier, members must spend 175 € and to qualify for the Gold tier, members must spend 350 €.
How long does my Tier status last?
When you move up to Silver or Gold tier status you get that status for the remainder of the then-current calendar year, plus an additional calendar year. For example, if you earn Silver status on February 1st, 2022, then you will have Silver status through December 31st, 2023.
Can my tier status be impacted by returned items?
Yes. If you make a purchase with a spend amount that promotes you to a higher tier and then you return items from that purchase, your tier status may change to reflect your new calendar year spend total.
BENEFITS
How many points do I earn from my Double and Triple Points Day Passes?
Double Points Day Passes enable Silver tier customers to earn twenty (20) points per Euro spent total on a purchase of their choosing. Triple Points Day Passes enable Gold tier customers to earn thirty (30) points per Euro spent total on a purchase of their choosing.
How can I apply my Double/Triple Points Pass to my purchase?
To apply a bonus points pass to a transaction, go to the shopping cart and click on the “Apply” button next to your bonus points pass in the Skechers Plus Benefits & Offers section. To remove the bonus points pass from the transaction, click the remove icon next to the pass.
How many points do I earn from the Birthday Bonus Points benefit?
The Birthday Bonus Points benefit enables Member and Silver tier customers to earn twenty (20) points per Euro spent on any purchase made during their birthday month. Gold tier customers earn forty (40) points per Euro spent on any purchase made during their birthday month.
Customers must submit their birthday information in their online profile to participate in the Birthday Bonus Points benefit.
Can I combine my Double/Triple points passes with the Birthday Bonus Points Benefit?
Double/Triple points passes cannot be used in combination with the Birthday Bonus Points benefit. During your birthday month, passes will be temporarily unavailable, and you will earn bonus points only through the Birthday Bonus Points benefit.
Can I combine my Birthday Bonus points benefit with other bonus points promotional offers?
Members cannot stack promotional points offers with their Birthday Bonus benefit. If a member attempts to stack offers, he or she will only earn Birthday Bonus points.
ACCOUNT MANAGEMENT
I accidentally created two accounts. Can I combine them?
Yes. Please contact Customer Care at kundenservice@eu.skechers.com.
I’m having trouble with my account; can you help me?
Yes. Please contact Customer Care at kundenservice@eu.skechers.com.
How do I update my communications preferences for my Skechers Plus account?
Your communication preferences can be found on your account profile page.
ELITE MEMBERS TO PLUS MEMBERS
Did my membership transfer to Skechers Plus?
Yes, your Skechers Elite membership was transferred to Skechers Plus.
Will my tier status transfer to Skechers Plus?
Yes, your Skechers Elite membership was transferred to Skechers Plus. Your tier status will be maintained through December 2024.
What happened to my Elite points balance?
All existing Skechers Elite Members started Skechers Plus with 0 points. The value of your point balance at launch will beas of {XX} has been converted to a promotional code and sent to you via email. The promotional code will expire 18 months after issuance.
If you did not receive this promotional code, please contact Customer Care at kundenservice@eu.skechers.com.
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What these terms are about These are the general terms and conditions under which we offer, sell, and deliver products to you through the website www.skechers.de. Why you should read these terms Please read these terms carefully before submitt...
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What these terms are about
These are the general terms and conditions under which we offer, sell, and deliver products to you through the website www.skechers.de.
Why you should read these terms
Please read these terms carefully before submitting your order to us. These terms tell you who we are, how we will provide the products to you, what to do if there's a problem, and other important information.
Who we are and how you can contact us
Who we are
We are Skechers USA Deutschland GmbH, a company registered in Germany. Our company registration number at the Offenbach District Court is HRB 11557. Our registered office is at Waldstraße 66, 63128 Dietzenbach, Germany. Our tax number is 044 243 25879, and our VAT identification number is DE 813 007 163.
How to contact us
You can reach our customer service team by email at kundenservice@eu.skechers.com or by phone at +49 (0) 180 - 6 407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time) *Block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection)
You can also write to us at:
Skechers USA Deutschland GmbH
Waldstraße. 66
63128 Dietzenbach
How we may contact you
If we need to contact you, we will call you or write to you at the email address or postal address you provided in your order.
Our contract with you
How we accept your order
You agree that your order is an offer to buy all products and services listed in your order under these terms. All orders must be accepted by us, or we are not obligated to sell the products or services to you. We may choose not to accept orders at our own discretion. Your order is considered accepted by us when we send you a confirmation email to that effect. At this point, a contract between you and us comes into effect.
What if we cannot accept your order?
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. Reasons why we might not be able to accept your order include: the product is no longer available, your billing information is incorrect or unverifiable, we have discovered an error in the price or product description, or we cannot meet a delivery deadline you have specified.
Your order number
We assign an order number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
The goods are not authorized for resale or export
You represent and warrant that you are purchasing products or services from the website only for your personal or private use and not for resale or export.
Price and payment
Where you can find the product price The price of the product (which includes all taxes such as statutory VAT) is the price indicated on the order pages at the time of your order. All prices, discounts, and promotions published on this website are subject to change without notice.
What happens if we display an incorrect price
We strive to provide accurate pricing information. However, it is always possible that despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel orders resulting from such incidents.
We normally check prices before accepting your order, so we will charge the lower amount if the correct price of the product at the time of your order is lower than the price we quoted at the time of your order. If the correct price of the product at the time of your order is higher than the price quoted to you, we will ask for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require the return of any goods provided to you.
When and how you must pay
You must pay for the products before we dispatch them. We accept payments via PayPal, KLARNA, Apple Pay, Google Pay, or credit card (AMEX, VISA, and Mastercard). You represent and warrant that (I) the credit card information you supply to us is true, correct, and complete, (II) you are duly authorized to use such credit card for the purchase, (III) charges incurred by you will be honored by your credit card company, and (IV) you will pay charges incurred by you at the posted prices, including shipping and handling charges and any applicable taxes, regardless of the amount quoted on the website at the time of your order.
Delivery of Products
Delivery Exclusion
Delivery is only available within Germany.
Delivery Costs
The delivery costs will be shown to you on our website. The prices shown do not include shipping costs and handling fees. All these fees will be added to your order value and listed in your shopping cart and order confirmation email.
When we will deliver the products
During the ordering process, we will inform you when we will deliver the products.
We are not responsible for delays outside our control If the delivery of our products is delayed due to events beyond our control, we will contact you as soon as possible and try to minimize the impact of the delay. As long as we take such measures, we assume no liability for delays resulting from the event. However, if there is a risk of a longer delay, you can contact us to cancel the contract and get a refund for products you have not yet received.
What if you do not arrange for redelivery?
If you are not at home to accept delivery and the products do not fit in your mailbox, we will leave you a message to let you know how to arrange redelivery or collect the products from a depot near you. If you do not arrange for redelivery after a failed delivery and do not collect the goods from the designated depot, we may terminate the contract.
Your rights in case of late deliveries
If we deliver products to you late, you have certain legal rights. If we fail to meet the delivery deadline for a product, you can treat the contract as void immediately if one of these circumstances applies:
- we have refused to deliver the products;
- delivery within the delivery period was of material importance (taking into account all relevant circumstances) or
- you told us before we accepted your order that timely delivery was of crucial importance.
Responsibility and Ownership of Products
When you take responsibility for the products
You are responsible for the products from the moment we deliver the products to the address you provided.
When you own the products
You own the products once we have received full payment.
Returns
Right of return for purchases made through the Skechers website www.skechers.de.
For all purchases through our online shop, we grant our consumers a right of return for a total of 45 days from receipt of goods. You may return unworn goods within 45 days of receiving the goods and receive a refund if you follow the instructions below.
Your statutory right of withdrawal is not affected by this right of return and remains independent of it. This means that as a consumer, you can withdraw from the purchase until the expiry of the withdrawal period under the conditions specified there - without complying with the regulations of this right of return.
Furthermore, the right of return granted here does not limit your statutory warranty rights, which remain fully intact.
How to request a refund
To return an order and receive a refund, download the return form in your Skechers account under www.skechers.de Orders & Returns or as an Elite customer through your account which you can log into via "Login". Please then select the items to be returned and provide the respective return key. For more information, see Help → RETURNS → How do I return an item or in our Return Policy.
Please use the shipping label to return the order to us. Also, please make sure not to remove any labels attached to the goods and to return the shoe to us undamaged in the original shoe box.
It is not possible to return orders from the Skechers online shop to Skechers retail stores.
When we bear the costs of return
We cover the costs of the return shipment.
How you receive a refund from us
If you follow the instructions above, we will refund you the price you paid for the products. The refund will be made according to the payment method you used. As explained below, in some cases we deduct a certain amount from the price.
How the refund is made
You will receive the refund from us within 14 days from the date we received the goods back from you. With the return of the products and the payment, the contract is terminated.
Deductions from refunds in case of withdrawal
If you exercise your right of withdrawal, we may deduct from the refund amount (excluding delivery costs) a partial amount corresponding to the depreciation of the products if the loss in value of the goods is due to handling of the goods that was not necessary to examine the nature, characteristics, and functioning of the goods. If we refund you the price you paid before we have inspected the products and later find that you have treated them in an unacceptable manner, you must repay us the corresponding amount.
Warranty
Skechers is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434ff. of the German Civil Code (BGB). If the customer is a consumer, the provisions of §§ 474ff. BGB additionally apply. The warranty claim expires for damages resulting from improper handling and use of the goods.
To report a material defect, please fill out the form that you can find in your skechers.de account or via the link to the order status (after dispatch) on the skechers.de homepage and send it to the address indicated on the form.
Our rights to terminate the contract
We can terminate the contract if you violate the contract terms
- We may terminate the purchase contract for a product in writing at any time in the following cases:
- If you do not pay for the products on time and have not paid even 14 days after we reminded you;
- If you do not make it possible for us to deliver the products to you within a reasonable period of time.
Our responsibility for losses or damages
In no event shall we be liable to you or any third party for any consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenues or diminution in value, arising out of, or relating to, and/or in connection with any breach of these terms, regardless of (A) whether such damages were foreseeable, (B) whether or not we were advised of the possibility of such damages and (C) the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.
Our sole and entire maximum liability for any reason whatsoever, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products and services you have ordered through our website.
The foregoing limitation of liability shall: (I) only apply to the extent permitted by law and (II) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.
Force Majeure
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
No Waiver
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Skechers.
No Third-Party Beneficiaries
These Terms are not intended to confer any rights or remedies upon any person other than you.
Assignment
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
Severability
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Entire Agreement
Our order confirmation, these Terms of Sale, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
Alternative Dispute Resolutio
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can find the EU Online Dispute Resolution (ODR) platform here. We are not obliged to participate in alternative dispute resolution and do not currently participate in it.
Other Important Terms
Which laws apply to this contract and where you may bring legal proceedings
These Terms are governed by German law. Legal proceedings relating to our products may be brought in German courts.
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General, Customer Base, Delivery Area All offers, purchase contracts, deliveries, and services based on orders from our customers through our online shop www.skechers.com/de-de (hereinafter referred to as the "Webshop") are subject to these Gen...
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General, Customer Base, Delivery Area
- All offers, purchase contracts, deliveries, and services based on orders from our customers through our online shop www.skechers.com/de-de (hereinafter referred to as the "Webshop") are subject to these General Terms and Conditions.
- The product range in our Webshop is aimed equally at consumers and businesses, but only at end users and not at resellers. For the purposes of these General Terms and Conditions, (i) a consumer is any natural person who enters into the contract for a purpose that cannot be attributed to their commercial or independent professional activity (Section 13 of the German Civil Code BGB) and (ii) a "business" is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (Section 14 Paragraph 1 BGB).
- The customer's terms and conditions do not apply, even if we do not separately object to their validity in individual cases.
- Contracts with the customer are concluded exclusively in German.
- Delivery is only made within Germany.
Conclusion of Contract
- Our offers in the Webshop are non-binding.
- By placing an order in the Webshop (which requires prior registration and acceptance of these General Terms and Conditions), the customer makes a binding offer to purchase the product in question. The customer is bound to the offer until the expiry of the fifth working day following the day of the offer.
- We will send the customer confirmation of receipt of the offer immediately after receiving the offer, which does not constitute acceptance of the offer. The offer is only deemed to have been accepted by us as soon as we declare acceptance to the customer (via email) or dispatch the goods. The purchase contract with the customer is only concluded upon our acceptance.
- Every customer who is a consumer is entitled to revoke the offer in accordance with the special cancellation policy, which is communicated to them during the order process on our website, and to return the goods.
Prices and Payment
- Our prices include statutory VAT but do not include shipping costs.
- Payment is made exclusively by PayPal, KLARNA, Apple Pay, Google Pay, or credit card (AMEX, VISA, and Mastercard).
- The customer is not entitled to offset or retention rights unless the counterclaim is undisputed or legally established.
Dispatch of Goods and Transfer of Risk
- The goods are dispatched within 3-6 days as standard delivery. We strive for punctual delivery as far as commercially reasonable. Usually, we can meet the delivery periods, but timely delivery cannot be guaranteed. The period relevant for determining the shipping date begins on the day the purchase contract is concluded.
- Unless expressly agreed otherwise, we determine the appropriate shipping method and the transport company at our discretion.
- We only owe the timely, proper delivery of the goods to the transport company and are not responsible for delays caused by the transport company. A delivery time stated in the Webshop is therefore non-binding.
- If the customer is a consumer, the risk of accidental loss, accidental damage, or accidental loss of the delivered goods passes to the customer at the time the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, the risk passes to the customer when the goods are delivered to the transport company.
Retention of Title
- We retain ownership of the goods delivered by us until full payment of the purchase price (including VAT and shipping costs) for the goods in question.
- The customer is not entitled to resell the goods delivered by us under retention of title without our prior written consent.
Warranty
- If the delivered goods have a material defect, the customer can initially demand that we remove the defect or deliver goods free of defects; if the customer is a business, we can choose between remedying the defect or delivering a defect-free item. The choice can only be made by notification in text form (including by fax or email) to the customer within three working days after notification of the defect. We can refuse the type of subsequent performance chosen by the buyer if it is only possible at disproportionate cost.
- If the subsequent performance according to No. 6. (1) fails or is unreasonable for the customer or we refuse subsequent performance, the customer is entitled, in accordance with the applicable law, to withdraw from the purchase contract, reduce the purchase price or demand compensation or reimbursement of his futile expenses. For the customer's claims for damages, the special provisions of No. 7 of these General Terms and Conditions also apply.
- The warranty period is two years from delivery if the customer is a consumer, otherwise twelve months from delivery.
- The following applies only to businesses: The customer must carefully examine the goods immediately after dispatch. The delivered goods are deemed to have been approved by the customer if a defect is not reported to us (i) in the case of obvious defects within five working days after delivery or otherwise (ii) within five working days after discovery of the defect.
Liability
- We are not liable (regardless of the legal grounds) for damages that are typically not to be expected according to the nature of the respective order and goods and with normal use of the goods. The above limitation of liability does not apply in the case of intent or gross negligence, nor in the case of breach of essential contractual obligations, for our liability for guaranteed characteristics within the meaning of Section 444 BGB, due to injury to life, body or health or for our liability under the Product Liability Act.
Data Protection
- We may process and store data relating to the respective purchase contracts to the extent necessary for the execution and processing of the purchase contract and as long as we are obliged to keep this data due to legal regulations.
- We reserve the right to transmit personal data of the customer to credit agencies insofar as this is necessary for the purpose of a credit check, provided that the customer expressly agrees to this in individual cases. We will also not otherwise pass on personal customer data to third parties without the customer's expressly declared consent, except to the extent that we are legally obliged to disclose data.
- We are not permitted to collect, transmit or otherwise process personal data of the customer for purposes other than those mentioned in this No. 8.
Applicable Law and Jurisdiction
- The purchase contract existing between us and the customer is subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, subject to mandatory international private law regulations.
- If the customer is a merchant within the meaning of Section 1 (1) of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the courts in Dietzenbach (Federal Republic of Germany) have exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship in question. In all other cases, we or the customer can file a lawsuit before any court that has jurisdiction according to legal regulations.
Legal Notice
Link to the European Commission's platform in accordance with the Regulation on Online Dispute Resolution in Consumer Matters
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Privacy Policy Last updated: October 18, 2021 General Information Skechers USA Deutschland GmbH and its parent companies Skechers S.A.R.L and Skechers USA, Inc. (hereinafter referred to as "Skechers," "we," or "us") are strongly commit...
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Privacy Policy
Last updated: October 18, 2021
General Information
Skechers USA Deutschland GmbH and its parent companies Skechers S.A.R.L and Skechers USA, Inc. (hereinafter referred to as "Skechers," "we," or "us") are strongly committed to protecting your privacy and providing all our users with a secure online experience while offering a user experience of the highest quality.
We collect certain data about you and from you to meet your wishes and needs. Therefore, we want you to understand the terms and conditions for collecting and using the information and data. This privacy policy discloses what data we may collect or you may provide to us when you visit www.skechers.de (our "Website"). It sets out our practices for collecting, using, managing, protecting, and disclosing this data.
Please read this Privacy Policy and our Terms of Use carefully to understand our policies and practices regarding the handling of your personal data. If you do not agree with our policies and practices, you should not use our Website. By accessing or using our Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes. If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Postal address
Skechers USA Deutschland GmbH Customer Service Waldstraße 66 63128 Dietzenbach
Telephone
0180 - 6407 220 (Monday to Friday from 09:00 AM - 5:00 PM, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection)
Skechers Data Protection Officer
Frédéric Pariente
Lead Supervisory Authority
Information Commissioner's Office – United Kingdom
DATA we collect about you and how we collect it
Depending on how you use the Website, we may collect various types of data from you, including:
• Information that can personally identify you, such as name, customer account number, postal address, email address, and telephone number.
• Information about your internet connection (such as your IP address), the devices you use to access our Website, advertising that led you to our Website, and details of Website usage.
• Information about products or web pages you visit, products you put in your shopping cart, products you want to rate, and purchases you make through the Website.
• Information about your location, for example, to identify Skechers stores near you.
• An order number and email address so you can find information about orders and returns.
We collect this data:
• Directly from you when you provide it to us.
- When you make an online or retail purchase, we may ask you for:
- Your name
- Your delivery address
- Your billing address (if different)
- Phone number
- When registering for a Skechers website account, for Skechers marketing emails, for a Skechers contest or promotional gift or for Skechers Elite™ (or another loyalty program, if available), either in person, at an event, or online, we may ask you for:
- Your name
- Your email address
- Your phone number (optional)
- Confirmation that you are 16 years or older
- When you contact our customer service, you may need to provide us with additional information so that we can answer your questions or concerns as completely and thoroughly as possible.
- To provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interests, and email notification preferences. Providing this information is entirely voluntary and the decision is up to you.
• Automatically when navigating our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your devices, browsing actions, and patterns, including:
- (1) Details of your visits to our Website, including page views and clicks, search activities, shopping cart activities, location data, and the resources you access and use on the Website.
- (2) Information about your computer and internet connection, such as browser type, browser version, operating system, and IP address. This information allows us to see which areas of our Website are visited most and helps us identify and provide the most desired features and services, thereby improving the quality of your online experience. To better understand and optimize the user experience, we also use third-party technologies to record user sessions. The recording does not show us any personal data that the user enters into our Website.
- (3) Information about your online activities over time and across third-party websites or other online services (behavioral tracking).
- Why we automatically collect this information.
Automatically collecting this information helps us maintain and improve our Website. It also allows us to check system and server integrity and provide you with a more personalized service. For example, by using cookies or by logging in as a Skechers Elite™ member, we can recognize you when you return to our Website and offer you a tailored Website experience based on your stored preferences and individual interests.
- How we automatically collect this information.
We automatically collect this information using cookies and web beacons.
- A cookie is a small removable text file that is downloaded to your computer, mobile phone, tablet, or other device when you access a website. Skechers uses three types of cookies: (1) Cookies that are necessary to enable the core functions of the Website, such as logging in, shopping cart, checkout, product search, store finder services, and estimated shipping costs; (2) Cookies that enable additional Website features, such as recognition of Skechers Elite™ membership and promotion codes; and (3) Advertising cookies used by Skechers and/or third-party companies to track your Website usage and links you've followed, to provide content tailored to your interests both on our Website and elsewhere. Information collected through advertising cookies may be shared with third-party advertisers. For more information about our use of cookies, please see our Cookie Policy. [Hyperlink to Cookie Policy] Some cookies can be disabled with our cookie settings tool. [Hyperlink]
- A web beacon is a small electronic file contained on pages of our Website that allows Skechers to count users who have visited these web pages or opened an email.
Use of Cookies and Other Tracking Technologies by Third
Parties Some content or applications on the Website, including advertisements, are provided by third parties, including advertisers, advertising networks, and providers of external services such as web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. For questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies that use cookies to serve ads on our behalf on the internet. These companies may collect information about your visit to our Website and your interaction with our communications, including advertising and emails.
Lawful Grounds for Processing Personal Data
We rely on several lawful grounds for processing your personal data, depending on how you interact with us and/or our Website:
• When it is necessary for us to enter into and fulfill a contract with you.
For example, to execute an order you placed on our Website, we may need to process your payment information, your contact and shipping information, and information about your purchase.
• When you give us your consent to process your personal data.
For example, when you opt in to receive email marketing, you agree that we may process your email address and/or contact information to send you emails about special offers and sales, product launches, and Skechers events. You can withdraw this consent at any time in the manner described below in the "Email and Text Communication from Skechers" section.
• When we fulfill a legal obligation.
For example, certain laws and/or regulations may require Skechers to collect and store information for tax purposes for a certain period of time or to prevent fraud and other illegal activities.
• We may also process your personal data for our legitimate interests.
These interests include, but are not limited to:
- Improving our products and services;
- Understanding how our customers use our products, services, and our Website;
- Researching and analyzing the products and services our customers want;
- Researching, measuring, and analyzing the effectiveness of marketing techniques;
- Obtaining customer feedback on product satisfaction;
- Personalizing our offers and our Website for a better experience; and/or
- Maintaining the security and protection of our Website.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
How We Use Personal Data
We may use data we collect about you or that you provide to us, including personal data, to provide you with products and services, for example:
• For the presentation of our Website and its contents.
• For fulfilling and delivering orders placed through our Website, and for any other purposes for which you provide personal data, e.g., for processing returns.
• For competitions, promotions, surveys, or other features on the Website and for the provision of products and services (for example, to award you a prize you have won in a competition).
• To send you information via email about products, offers, and news that we believe may interest you. We only send you this information if you have stated that you want to receive emails from Skechers.
• To fulfill our obligations and enforce our rights arising from contracts between you and us, such as for billing and collection purposes.
• To inform you about changes to our Website and our General Terms and Conditions.
• To analyze visits to the Website and to understand the interests of our visitors overall and, beyond that, to understand your interests and needs on a personal level, so that we can improve our products and services and provide you with the Website content, features, and advertising offers that interest you most.
• We also use the information from your online registration to improve your shopping experience with Skechers by allowing you to collect reward points, check out faster on purchases, and/or sign in more quickly to receive promotional emails that inform you about news from Skechers or its products.
• We only use your phone and credit card number, which we request for an online order, to complete the order and confirm the order and shipping. Limited credit card information is stored only for the purpose of faster checkout (applies only to Elite members) and is not used for other purposes.
• In other ways that we may describe when you provide the information or for other purposes with your consent.
Sharing Personal Data with Third
Parties Except as described in this Privacy Policy, Skechers does not sell, rent, or trade any personal data that you provide to us online or in our stores, nor do we share this data with third parties. We may disclose personal data that we collect or you provide to us, as described in this Privacy Policy:
• To our subsidiaries and affiliated companies, which may require the transfer of your data outside the United States.
• To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal data confidential and use it only for the purposes for which we disclose it to them. Examples of such services include payment processing and authorization, fraud prevention and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and distribution of promotional materials, evaluation of Website usage, data analysis, and, if applicable, data cleansing. We may occasionally share non-personal information, such as the number of users who visited our Website over a certain period or purchased a specific product through the Website, with our marketing or advertising partners and other third parties. This information is generally shared in aggregate form.
• To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide a third-party name and address for delivery, this person must consent to our collection and use of their personal data for the stated purposes. By submitting this information, you confirm that such consent has been obtained.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Skechers about our Website users is among the transferred assets. If this happens, your personal data may be shared with another company, but this sharing will be subject to Skechers' Privacy Policy.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
International Transfers of Personal Data
Under certain circumstances, Skechers may find it necessary to store, share, or process your personal data outside the country where your personal data was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission as providing an adequate level of data protection. Such transfers of personal data will be protected by appropriate
safeguards, such as standard data protection contract clauses approved by the European Commission.
To obtain a copy of these agreements, please contact our Data Protection Officer, Frédéric Pariente, at dpo@eu.skechers.com.
Data Protection for Children
Skechers takes special care to protect the security and privacy of children. Our Website is not intended for individuals under 16 years of age. We do not allow anyone under 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal data from individuals under 16. If you are under 16, do not use this Website or provide any information. If we learn that we have collected or received personal data from a person under 16 without verifiable parental consent, we will delete that data.
Skechers Email and Text Communication
From time to time, Skechers communicates with its customers via email or text to inform them of changes to the Skechers.com website, special offers that may become available, and other information we believe may be of interest to our customers. Skechers only sends you this type of communication if you sign up to receive Skechers marketing messages (by registering to receive our email or SMS updates, registering for the Skechers Elite™ program, signing up in person at a Skechers event, or by contacting our customer service department and expressly requesting to be added to our marketing list(s)).
Unsubscribe / Opt-out
You can request at any time that you no longer receive electronic messages from Skechers. You can cancel emails by updating your contact settings on our website or following the instructions in the footer of our marketing emails. If you no longer wish to receive SMS, MMS, or other mobile messages from us, follow the instructions in the messages you receive from us. Alternatively, if you want to remove your name and contact information from Skechers' email or SMS marketing list, please contact us by phone at 0180 - 6407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection) or by email at kundenservice@eu.skechers.com. You can also write to us at:
Skechers USA Deutschland GmbH Customer Service
Waldstraße 66
63128 Dietzenbach
It takes some time for opt-outs to take effect, so you may continue to receive electronic communications from Skechers for several weeks after your request is received.
Please note that this opt-out does not apply to emails sent by Skechers in connection with your orders, such as order and shipping confirmations, nor to email responses from Skechers to inquiries you make online.
Rights of the Data Subject
Under the EU General Data Protection Regulation (GDPR), EU data subjects can:
• Withdraw consent to processing at any time if the basis for processing is consent;
• Request access to their data that Skechers keeps in accordance with and to the extent set out in Article 15 of the GDPR;
• Request Skechers to delete their data that is compatible with Article 17 of the GDPR and meets its scope;
• Request Skechers to correct inaccurate data or complete incomplete data that is compatible with Article 16 of the GDPR and meets its scope;
• Restrict the processing of their data under certain circumstances that are consistent with Article 18 of the GDPR and to the extent provided therein;
• File a complaint with the supervisory authority; and
• Under certain circumstances, request to receive or transmit their data to a third party in a structured, commonly used, and machine-readable format in accordance with and to the extent set out in Article 20 of the GDPR.
These rights are not absolute and may be subject to one or more exceptions.
Exercising Your Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and/or deletion rights described above, please send us a verifiable consumer request by:
Either calling us at 0180 - 6407 220 (Monday to Friday from 09:00 AM - 5:00 PM, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection) or visiting our website www.skechers.de
We reserve the right to reject requests from data subjects if we believe that the request is subject to one or more exceptions or if the request violates legal requirements or would result in the information being incorrect.
To protect your privacy, Skechers takes steps to verify your identity before granting access requests from data subjects. Skechers will ensure this by using passwords and personal data. We only use personal data provided in a verifiable consumer request to verify the identity of the requester or their authority to make the request.
Response Time and Format
We strive to respond to a verifiable consumer request within 1 month of receipt. Should we need more time (up to 3 months in total), we will inform you in writing of the reason and the extended deadline within the first month after receiving your request.
If you have an account with us that is linked to an email address, we will send our written response to that email address. If you don't have a registered email address with us, we will send you our written response by mail or electronically, according to your preference. Where applicable, the response we provide will also explain the reasons why we cannot comply with a request.
For data portability requests, we will choose a format to provide your personal data that is easy to use and should allow you to transmit the information from one entity to another without hindrance.
We do not charge a fee for processing or responding to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
Data Security
Skechers has technologies and processes in place that are intended to reduce the likelihood of unauthorized access to information and contribute to improved data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure, and we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk.
Changes to Our Privacy Policy
It is our policy to post any updates we make to our privacy policy on this webpage. If we make material changes to how we handle our users' personal data, we will notify you by email to the email address specified in your account and/or through a notice on the Website homepage. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
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Last updated: October 18, 2021 Skechers uses automatic data collection technologies to collect data (e.g., details about your visits to our website, information about your computer and internet connection, such as browser type, browser versio...
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Last updated: October 18, 2021
Skechers uses automatic data collection technologies to collect data (e.g., details about your visits to our website, information about your computer and internet connection, such as browser type, browser version, operating system) related to the general use of our website. From the navigation information, we can see which areas of our website are visited the most. This helps us identify and provide the most desired features and services, thereby improving the quality of your online experience. For this automatic data collection, we use technologies such as cookies and web beacons. A cookie is a small removable text file that is downloaded to your computer, mobile phone, tablet, or other device when you access a website.
Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions. They help us provide you with a good experience when browsing our website and also help us improve our website.
For brevity, all further references to "cookies" in this policy also include all similar technologies we use that involve storing information on your device or accessing information on your device, including web beacons and local HTML5 storage.
We use the following cookies on our website:
- Required Cookies. These cookies are necessary to enable the core functions of the website, including login, shopping cart, checkout, and estimated shipping. Required cookies are automatically activated when visiting the Skechers website and cannot be disabled through the cookie tool.
- Functional Cookies. These cookies enable additional features such as loyalty program membership status and promotion codes and allow us to collect statistics that help optimize and improve your experience with the Skechers website. For example, they allow us to recognize and count the number of visitors and see how they move around our website, which can help us improve the website design. These cookies can be disabled through the cookie tool, but this may affect the functionality of the website.
- Advertising Cookies. These cookies are used by Skechers and third-party companies to provide content on our website and elsewhere that is tailored to your interests. They collect information such as your visit to our website, the pages you visited, and the links you followed. This may be shared with other organizations such as third-party advertisers. These cookies can be disabled through the cookie tool, but this may result in advertising being displayed that is less relevant to you.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website. These cookies are likely to be functional cookies or advertising cookies. These cookies can be disabled through the cookie tool, but this may affect the functionality of the website or result in advertising being displayed that is less relevant to you.
We also work with other companies that use cookies to serve ads on our behalf on the internet. These companies may collect information about your visit to our website and your interaction with our communications, including advertising and emails. These cookies can be disabled through the cookie tool. However, this may result in advertising being displayed that is less relevant to you.
You can manage your cookie consents and preferences with the cookie tool here: Cookie Preferences
For more information about cookies and how to block and delete them, visit www.allaboutcookies.org.
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Last updated: October 18, 2021 The website www.skechers.de (hereinafter the "Website") is a service of Skechers USA Deutschland GmbH, a wholly-owned subsidiary of Skechers USA, Inc. ("Skechers"). These Terms of Use, as well as any other terms...
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Last updated: October 18, 2021
The website www.skechers.de (hereinafter the "Website") is a service of Skechers USA Deutschland GmbH, a wholly-owned subsidiary of Skechers USA, Inc. ("Skechers"). These Terms of Use, as well as any other terms and conditions that may appear on the Website from time to time (collectively referred to as "Terms"), set out the general conditions for using the platform that apply to your access to and use of the Website. By using this platform, you agree to these Terms of Use. If you do not agree to these Terms (in their unmodified form), you are not authorized to access or otherwise use the Website. You represent and warrant that you are at least 16 years old or are visiting the Website under the supervision of a parent or guardian. If you have any questions about the Website or this policy, or need any other type of consumer service, please contact us at:
Skechers USA Deutschland GmbH Customer Service Waldstraße 66 63128 Dietzenbach Phone: 0180 - 6407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection) or by Email: kundenservice@eu.skechers.com.
Copyright
All content on the Website, including text, graphics, and coding, is protected by copyright as a collective work under the copyright laws of the United States of America and other copyright laws, and is owned by Skechers. The collective work includes works that are licensed to Skechers USA, Inc. II. Copyright 2021, all rights reserved. Permission for electronic reproduction and printing of parts of this Website is granted only for the purpose of placing an order through the Website. You may display and, subject to any express restrictions or limitations associated with specific materials, download or print portions of the material from the various sections of the Website solely for non-commercial purposes or for the purpose of placing an order or purchasing Skechers products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this Website, is strictly prohibited without permission from Skechers. Furthermore, you agree not to modify or delete any materials downloaded or printed from this Website. You may also not use any illustrations, photographs, videos, audio sequences, or graphics separately from their accompanying text. The status of Skechers (and that of any identified contributors) as the authors of content on the Website must always be acknowledged. If you print, copy, or download any part of this Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must destroy any copies of the materials you have made. No rights, title, or interest in the Website or in any content on the site are transferred to you, and all rights not expressly granted are reserved by Skechers.
Trademarks/Intellectual Property
All Skechers trademarks, service marks, and trade names used on this Website (including the Skechers name) are trademarks or registered trademarks of Skechers SARL. They may not be used without prior written consent from Skechers. Any other intellectual property on the Website, including granted and applied-for patents, is the sole property of Skechers SARL and/or its licensees.
Links
If the Website contains links to other websites and resources provided by third parties, these links are provided for information purposes only. Such links should not be interpreted as approval by Skechers of those linked websites or information you may obtain from them. Skechers has no control over the contents of those websites or resources.
Disclaimer
Please note that Skechers provides this Website for private use only. You agree not to use the Website for commercial or business purposes, and Skechers is not liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not liable if the platform is unavailable in whole or in part for any reason at any time for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users. Skechers does not exclude or limit its liability to you where it would be unlawful to do so under applicable law.
Viruses, Malware, and Account Security
Skechers does not guarantee that the Website will be secure or free from viruses and malware. You are responsible for configuring your information technology to access the Website. We recommend that you use your own virus protection and malware protection software. To the extent legally possible, we assume no liability for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or any services or items you may have obtained through this platform, or your downloading of any material posted on it, or on any website linked to it. The use of the Website, its content, and any services or products obtained through the platform is at your own risk. The Website, its content, and all services or items obtained through the Website are provided without warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Website. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the Website, its content, or any services or items obtained through the Website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Website or the server that makes it available are free of viruses or other harmful components, or that the Website or any services or items obtained through the Website will otherwise meet your needs or expectations. Skechers hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose, to the fullest extent permissible by applicable law. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. You must not misuse the Website by knowingly introducing malicious or technologically harmful material, such as viruses, malware, trojans, worms, and logic bombs. You must not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of this Website, the server on which the Website is stored, or any server, computer, or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. If you choose or are provided with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree to not provide any other person with access to this platform or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to your username or password or any other breach of security or use of your username or password. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
Use of Submitted Information
You agree that Skechers is entitled to use any comments, information, or ideas contained in any communication you send to or post on the Website without prior notification, and that you are not entitled to any compensation or mention for this. Use can be for any purpose, including the development, manufacture, and marketing of products and services and the development, modification, or improvement of the Website or other products and services. You grant Skechers the license to use this content to the extent necessary. To access or use the Website, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.
Disclaimer of Participation/Restrictions on Use
Skechers cannot and will not review all communications and materials posted or created by users accessing the Website and is not in any way responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, the Website is acting as a passive conduit for such distribution and Skechers assumes no obligation or liability relating to any user-generated content or activities on the Website. The views expressed by others on our Website do not represent our views or values. Skechers has the right, but not the obligation, to remove communications and materials posted by users on the platform. You may not post or otherwise distribute any content on the Website that Skechers, in its sole discretion, considers offensive, harassing, threatening, defamatory, obscene, imitative of others, fraudulent, deceptive, misleading, in violation of another's copyright, trademark or other intellectual property right, an invasion of privacy or publicity rights, a violation of any other right of Skechers or another party, illegal or otherwise objectionable to Skechers. You are not permitted to upload commercial content to the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization. You warrant that any posting or distribution you make on the Website complies with the above standards, and you are liable to Skechers for any losses resulting from the breach of these standards. Skechers may, where legally permissible, disclose your identity to any third party who claims that content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or is defamatory.
Indemnification
You agree to indemnify, defend and hold harmless Skechers and its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account. Skechers has the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. You agree to indemnify and hold Skechers and its affiliates, licensees and service providers harmless from any claims resulting from any action taken by these parties during, or as a consequence of, investigations by either such parties or law enforcement authorities.
Limitation of Liability
To the extent permitted by law, in no event will Skechers, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website or such other websites or any services or items obtained through the Website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Termination and Effect of Termination
These Terms are effective for you from the time you access the Website. Skechers reserves the right to terminate or restrict your use of the Website, without notice, for any or no reason, and without liability to you or any third party. In addition, these Terms or parts thereof may be terminated or modified by Skechers at any time and without prior notice for any reason. Any changes will take effect immediately when we post them. Your continued use of the Website after we post changes to the Terms means that you accept and agree to the changes. You are expected to check this page from time to time to take notice of any changes, as they are binding on you. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.
Waiver and Severability
No waiver by Skechers of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Skechers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
Applicable Law and Jurisdiction
These Terms are subject to German law. Legal proceedings relating to our products may be brought in German courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. You can find the EU Online Dispute Resolution (ODR) platform here. We are not obliged to participate in alternative dispute resolution and do not currently participate in it.
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This website is owned and operated by Skechers USA Deutschland GmbH (registered in Germany in the Commercial Register of the Offenbach District Court under number HRB 11557) - hereinafter referred to as Skechers. Please read these conditions car...
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This website is owned and operated by Skechers USA Deutschland GmbH (registered in Germany in the Commercial Register of the Offenbach District Court under number HRB 11557) - hereinafter referred to as Skechers.
Please read these conditions carefully before using this website (the "Website"). These conditions apply to all visits and uses of the Website as well as to the content (as defined below), data, and recommendations and/or services you receive on or through this site. By accessing and using the Website, you agree to these conditions in their entirety and also to any other laws or regulations that relate to this Website and/or the Internet. If you do not agree to these conditions in their entirety, please leave this Website.
Ownership of Content
All content that appears or is displayed on the Website, including text, graphics, photos, images, moving images, sounds, illustrations, and software ("the Content"), is the property of Skechers.
All elements of the Website, including the layout, general design, and content, are protected by intellectual property rights, particularly copyrights and trademarks. Unless expressly permitted within these conditions, copying or retransmission of the content, any part or element of the Website is prohibited; in any case, the Website, its content, and all associated rights remain the sole property of Skechers.
Copyright
Skechers is and remains the owner of the copyrights to all content. Unless otherwise stated in specific documents within the Website, you may view, play, print, and download documents, audio, and video on the Website, provided this is done exclusively for personal, informational, and non-commercial purposes. You are not authorized to modify materials, and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any of the content. Unless permitted under copyright laws, you may not reuse any part of the content without first obtaining permission from Skechers. For the purposes of these conditions, the use of such material on another website or networked computer environment is prohibited. You are prohibited from removing any copyright, trademark, or other proprietary notices from materials you have found on the Website.
Trademarks
All trademarks, service marks, and brand names used herein are - unless otherwise stated - trademarks or registered trademarks of Skechers. Without prior written permission from Skechers, you are not authorized to use, copy, reproduce, republish, upload, transmit, distribute, or modify Skechers trademarks. The use of Skechers trademarks on another website or networked computer environment, such as storing or reproducing (part of) the Website on an external internet site or creating links, hypertext links, or deep links between the Website and any other internet site without the express written permission of Skechers is prohibited.
Disclaimer of Warranties
The Website and the content are provided "as seen" and without any express or implied warranties, including implied warranties of satisfactory quality, fitness for a particular purpose, and contract compliance to the fullest extent permitted by law. The data on the Website is for general information purposes only and does not constitute advice.
Skechers makes no representation or warranty that the data and/or facilities on this Website are accurate, complete, or current, or that the Website operates without interruption or error-free, or that any defects on the Website will be corrected, or that the Website or the server that provides access to the Website is free from viruses or other harmful components. Skechers gives no warranties or representations regarding the use of the materials on the Website in terms of accuracy, precision, adequacy, usefulness, timeliness, reliability, or other characteristics, in each case to the fullest extent permitted by law.
Limitation of Liability
Use of the Website is at your own risk. Neither Skechers, nor any of its officers or representatives or any other parties involved in the creation, production, or delivery of the Website shall be liable for any direct or indirect damages, immaterial damages, consequential damages, or other damages arising from the use or inability to use the materials on the Website, including damages caused by viruses or the inaccuracy or incompleteness of the information on the Website or the performance of the products, even if Skechers has been informed of the possibility of such damages. We note that in some jurisdictions, the exclusion of certain damages is not permitted. Accordingly, some of the above liability exclusions may not apply to you.
Links to Third Parties
To increase user-friendliness and improve the use of the Website, links to websites owned and controlled by third parties are offered from time to time. These links take you outside the scope of Skechers' services and away from the Skechers Website and thus outside of Skechers' control. The pages to which the links lead have their own privacy policies, and although we try to protect the integrity of our site, Skechers is not responsible for the content and activities on these pages and cannot be held liable for them. Your visit/access to these pages is therefore entirely at your own risk. We would like to point out that these other pages may send their own cookies to users, collect their data, or request personal data; therefore, we advise you to read the terms of use and/or privacy policies of these websites before using them.
Misuse of the Website
You are prohibited from using the Website to send or transmit materials that are unlawful, threatening, false, misleading, seditious, defamatory, privacy-violating, obscene, pornographic, abusive, discriminatory, illegal, or materials that are or could be considered a criminal offense or incitement to a criminal offense, violate the rights of a party, or otherwise give rise to civil liability claims or violate any laws. You are also prohibited from using the Website for advertising purposes or for commercial customer acquisition.
How to Reach Us
For questions or comments about our Website and/or our services, please click here or write to us: Skechers USA Deutschland GmbH, Waldstraße 66, 63128 Dietzenbach, Germany.
Changes to the Conditions
Skechers reserves the right to make changes, modifications, additions, or deletions to parts of these conditions at any time at its discretion. Continued use of the Website after the display of changes to these conditions (including Skechers' privacy policy) means that you accept these changes.
Purchases
In cases where we allow the ordering of products through the Website, we ask that you also carefully read the conditions that apply to these purchases. You can find these conditions on the page where you can place your order.
Applicable Law and Jurisdiction
These conditions are subject to the laws of Germany, and the parties hereby agree to submit to the non-exclusive jurisdiction of the German courts. If any part of these conditions becomes void, this does not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and legally binding.
Legal Notice Link to the European Commission platform http://.... in accordance with the Regulation on Online Dispute Resolution in Consumer Matters
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Seller Skechers USA Deutschland GmbH Waldstr. 66 63128 Dietzenbach Germany General Manager : Christoph Wilkens, David Weinberg Local court Offenbach HRB 11557 UST-Ident-Nr. DE813007163
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Seller
Skechers USA Deutschland GmbH
Waldstr. 66
63128 Dietzenbach
Germany
General Manager : Christoph Wilkens, David Weinberg
Local court Offenbach HRB 11557
UST-Ident-Nr. DE813007163
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We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
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We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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