• Select the Login tab at the top of the page and enter your account email and password to view your order history.

We accept folwing payment methods 

• PayPal
• Klarna
• Google Pay
• Apple Pay
• Credit and Debit Cards issues by:

Visa
MasterCard
American Express

We do not accept Skechers Gift Cards/e-Gift Cards at this time.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

Troubleshooting Credit Card Payment Errors

• Check to make sure the billing information you entered is correct.
• Remove dashes or spaces from the card number.
• If the card is new or was recently reissued, make sure it has been activated.
• If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard

American Express

To use your promotional code, enter it into the Promotional Code field during the check-out process. You must click the Apply button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on SKECHERS.DE website unless otherwise specified:

• Discounts are only valid online at SKECHERS.DE  
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• SKECHERS USA Deutschland is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.

Select the Orders & Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

As an elite member, you can view this information directly from your elite account.

• All prices for goods and services delivered within Germany include VAT where applicable.

• Standard shipping: 6.95 € shipping fee to Germany
• SKECHERS Elite™ members:  FREE shipping

• The delivery of our articles takes place exclusively via our shipping service provider UPS.
  
• Germany Standard Shipping: 4-7 business days
• We currently do not ship to DHL boxes ore P.O. Box address
• At this time, we do not ship to addresses outside of Germany
• Express shipping is currently not available

• At this time, we do not ship to addresses outside of Germany

We will send you notifications to keep you up-to-date on where your package is.

• Once you place an order, you will receive an order confirmation message including your order number
• We’ll also send a notification once your order leaves our warehouse

Guest orders:

Unworn/defective items can be returned within 45 days of shipment.

Skechers Plus members:

Unworn/defective items purchased as a registered customer through your Skechers Plus account can be returned within 90 days of shipment.

Return Policy 

We at Skechers are legally obligated to ensure that the goods we deliver comply with your purchase contract with us. We also guarantee 100% satisfaction with the purchase of any Skechers product. If for any reason you were not 100% satisfied with your purchase, we offer you various return options.

• · With proof of purchase, you can return unworn items within forty-five (45) days of receiving the items. For unworn items with original proof of purchase, the purchase price will be refunded using the same payment method used to pay for the item.
• · For unworn items without original proof of purchase, a store credit will be issued.

The return policy does not affect your statutory rights. In particular, the statutory right of withdrawal and any warranty claims remain unaffected.

We strive to offer our customers the best products, selection, and service. If you were not satisfied with your purchase or in-store experience, please contact us at: +49 (0) 180 - 6 407 220 (Monday to Friday from 09:00 AM - 5:00 PM, block rate for calls from German landlines and mobile networks landline rate 0.20 €/connection / mobile rate: The statutory price cap applies (max. 0.60 €/connection).

For more information on exchanges and returns, please refer to our Terms of Sale.

How do I return an item?

Here's how to initiate the return:

Go to our Web Shop under Orders & Returns and enter your order number and email address. You can find the order number in your order confirmation and shipping confirmation emails.

Skechers Plus members can alternatively log in to her account  under Login and select the relevant order.

In the window that opens, select all the items you wish to return to us → please enter the reason for your return according to the return key → confirm your entry → now print out the return label that opens.

Seal the parcel with parcel tape → Stick the previously printed return label on the outside of the parcel → Then contact UPS to arrange collection of your parcel. Alternatively, you can also drop off your parcel at a UPS Access Point near you. You can find more information about the UPS Access Points at www.ups.de UPS parcel delivery number +49 (0) 6966 40 50 60  (within Germany at local rates).

Please note that goods purchased via SKECHERS.de cannot be returned to a SKECHERS store.

Skechers Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

• A printer is needed to print your return label
• Click ORDERS AND RETURNS (as an elite menber, you can create a return label via your elte account LOGIN)
• Enter Order Number and email address you used to place the order
• Order No. can be found on your email confirmation
• Select the product(s) you wish to return
• Click on the Return Label link
• Print out the return document

Returning more than one product from an order, please note

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box. 

A return form should be included for each item inside of the box.

Step Two

• You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
• Separate the pre-paid return label from your completed return form at the perforation. Include your return form(s) with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +49 (0) 6966 40 50 60 (within Germany at local rates) to arrange for them to pick up your package from home. 

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website.

Please provide your:

• order number (SKEC-DE1200XXXXX)
• style and colour code (SN / COLOR)
• size of the shoes
• a description of the issue
• images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

• For the return of items purchased from a SKECHERS store, the unworn item must be returned to the SKECHERS store along with the original receipt and packaging.

• If you purchased your item through a SKECHERS retailer, please contact them for more information on their returns policy.

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important:

Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or - in the case of a purchase contract for several goods that you ordered as part of a single order and which are delivered separately - the last item.

To exercise your right of withdrawal, you must inform us, Skechers USA Deutschland GmbH

Waldstraße 66 63128 Dietzenbach 

E-mail: kundenservice@eu.skechers.com 

Phone: +49 (0) 6074-407 22 00 

Fax: +49 (0)6074-407 22 11

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, Skechers SPRL, Widerrufsabteilung, Hauts-Sarts Zone 3, Ave. Du Parc Industriel, 159 BE 4041 Milmort Belgium, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

End of withdrawal instructions

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

• To Skechers USA Deutschland GmbH, Waldstraße 66, 63128 Dietzenbach / Fax: 06074-407 22 11, E-mail: kundenservice@eu.skechers.com
• I/We () hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) /for the provision of the following service (*) 
• Ordered on ()/received on (*) 
• Name of consumer(s) 
• Address of consumer(s) 
• Signature of consumer(s) (only if this form is notified on paper) 
• Date

(*) Please delete as applicable.

If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website.

Please provide your:

• order number (SKEC-DE1200XXXXX)
• style and colour code (SN / COLOR)
• size of the shoes
• a description of the issue
• images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

Machine Washable Shoes:

Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Skechers Foamies

Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable

To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

• Remove excess dirt from the upper and outsole by using a small brush or towel.
• Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
• Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
• Allow shoes to air dry.

Leather Shoes

Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes

Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. 

Light-Up Shoes

Machine washing light-up shoes is not advised as it may damage the lights.  Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh

Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.

Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.

Work Slip Resistance & Safety Toe shoes

Skechers Work Footwear is certified according to the European standards for safety.
You can find Declarations of Conformity ready to download here.

We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.

To get the most out of your new rechargeable SKECHERS lighted shoes please note these helpful tips:

• Adult supervision required during charging.
• Always use the USB split cable supplied with your lighted shoes.
• Confirm charging cable and its connection are undammaged prior to using.
• Only plug charging cord to a USB power source rated at 5v, 1a.
• Lift flap on the side of the shoes and insert supplied micro USB end into each charging port.
• Make sure the USB cord is plugged in all the way to ensure shoes are charging
• Lights on shoes will flash while charging and will stop flashing once shoes are fully charged.
• Your SKECHERS lighted shoes will be fully charged in about 2 hours.
• Unplug immediately once shoes are fully charged, do not overcharge or leave unattended.
• Do not leave them plugged in and charging overnight.
• These shoes are okay to wear in light rain, but please do not submerge in water or wash in washing machine.

**Not all SKECHERS Light Up shoes are rechargeable. Some light up with a step, others may have an on/off switch in another location.

Revised 08. January 2025

Welcome to the Skechers Plus loyalty program. Skechers Plus is organized by Skechers, and these Terms and Conditions govern your participation in Skechers Plus.  Please read these Terms carefully.  By participating in Skechers Plus, you agree to be bound by these Terms. 

1. Eligibility

To participate in the Skechers Plus Program, you must be at least 18 years old, or 16 years old with parental consent, and a legal resident of Germany.  Employees of Skechers, its affiliates and subsidiaries, and their spouses and children are not eligible to participate in Skechers Plus.  Bulk buyers, resellers, and corporations are not eligible to participate in Skechers Plus.  By enrolling and participating in Skechers Plus as a member, you represent that you meet these eligibility requirements

2. Joining Skechers Plus

If you meet the eligibility criteria above, you may sign up for membership in Skechers Plus by filling out a registration form on Skechers.de. No purchase is required to enroll in Skechers Plus. Only one account is allowed per individual.

3. Points

Members of Skechers Plus will earn points for purchases that are made on Skechers.de. Purchases at Skechers stores or other retail locations will not qualify for Points (even if the Member purchases Skechers products). Points are awarded based on the price including VAT paid after all reward certificates, discounts, offers, or merchandise credits are applied. Shipping, gift wrap and all other fees for extra services are ineligible to earn Points.

Unless expressly stated otherwise here, elsewhere on the website, or specified in the terms and conditions of a specific promotion, a Member will earn ten (10) Points for each euro  spent on eligible purchases. If a Member returns purchased items, the Points earned on the purchase of those items will be deducted from the Member’s Point total. In addition to earning Points for purchases, Members may also be eligible to earn Points for certain digital engagement activities with Skechers, as specified from time to time. 

Members can earn Points on a maximum of seven hundred and fifty euros (€ 750) worth of purchases during a rolling ninety (90) day timeframe. Any spend in excess of  this € 750 threshold during the relevant timeframe will not earn Points.

Members will be required to be logged into their Program account on Skechers.de or to provide their personal information associated with their Program account (email address and phone number, and/or assigned Membership Card) to receive Points for their actions.  Skechers reserves the right, at its discretion, to retroactively credit Points for interactions where the Member was not logged in or did not prove Membership at the time of the transaction if the Member provides sufficient proof of Membership and purchase to Skechers Customer Care within sixty (60) days of purchase.

4. Expiration of Points

All earned Points are valid for three hundred sixty-five (365) days from the date of earning, and will expire at the end of this period unless Skechers explicitly states otherwise in writing. 

Points are not transferrable between Members. Points have no cash value and cannot be redeemed or exchanged for cash.

5. Benefits, Rewards and Promotional Vouchers

All Skechers Plus Members will receive the benefits listed here: (a) an extended 90-day return policy; (b) free standard shipping; and (c) from time to time, as announced by Skechers, bonus points-earning promotions or rewards that may be announced from time to time.  

For each 1,000 Points accrued a Member can apply for a Promotional Voucher worth € 5 that will be eligible for redemption.  Promotional Vouchers will be issued only in increments of 1,000 Points.  Promotional Vouchers may only be applied to purchases made by the Member on Skechers.de.  No cash back will be provided if the Promotional Voucher's full value is not utilized.  Promotional Vouchers will expire sixty (60) days after issuance. 

Rewards and Promotional Vouchers are not redeemable for cash, and are void if copied and where prohibited, licensed or regulated.

Rewards and benefits may be subject to change, discontinuance, limitations, and substitutions by Skechers, at its discretion, and at any time without notice now and in the future. 

Rewards and Promotional Vouchers must be presented in-store at the time of purchase or the respective online code must be entered at checkout on Skechers.de). Promotional Vouchers may not be used on purchases of identified clearance items in Skechers warehouse stores.

6. Use of Account

Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform Skechers Customer Care of any unauthorized use of their passwords or accounts or any other breach of security.

Skechers Plus is for Members’ personal use only. Members agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of Skechers Plus. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of vouchers, member exclusive promotional offers, and any misrepresentation of fact relating thereto, may result in cancellation of the Member’s account, including any unused Points or claimed but unused Promotional Vouchers in the sole discretion of Skechers.

7. Privacy 

The information you provide as a Member of Skechers Plus will be managed by Skechers as described in the Skechers Privacy Policy.

Enrollment in Skechers Plus is voluntary. By providing your personal information to Skechers, you acknowledge that you fully understand and unambiguously consent to the transfer of such personal information to Skechers, that you are enrolling in Skechers Plus voluntarily, and that the enrollment is neither required to complete a purchase transaction nor made in connection with any purchase transaction.

8. Termination; Expiration; Changes to Skechers Plus

You may cancel your Skechers Plus Membership at any time by logging into your account on Skechers.de. If you cancel your Program Membership, you will lose your accumulated Points and Promotional Vouchers. If you cancel your Membership and then decide later that you wish to re-join Skechers Plus, you may register at Skechers.de . If you restart your Membership, your previously earned Points will not be reinstated.

We may cancel your Membership  if we determine that you: (a) are ineligible; (b) have not used your account for more than one year; (c) violated any term or condition of Skechers Plus or any applicable law or regulation; (d) used your account in connection with bulk buying or reselling; or (e) engaged in any deception, forgery, fraud, or committed any other abuse of Skechers Plus.  We may revoke some or all of your Points or rewards if we determine that you received Points or a reward due to an error, through fraud or deception, or in any manner not authorized. In the case of term (b) above, any accrued Points and vouchers will remain valid according to Section 4 and 5 above. 

In all matters relating to the administration of Skechers Plus, the decisions of Skechers will be final.  

Skechers reserves the right to change or terminate Skechers Plus at any time according to the following procedure. We will post the new Terms here, highlighting the intended changes and seek your consent. Those changes will go into effect once you  grant your consent, or, if you do not agree to the revised Terms we reserve the right to terminate your Membership within one month after the  notification of the revised Terms with a termination period of one month. Any such termination does not affect the accrued Points or issued Promotional Vouchers which remain valid as laid out above in Section 4 and 5, respectively. Changes of the terms in favor of the Members and/or which implement changes of statutes or case law will go into effect immediately upon their publication without the need of Member’s consent.

9. Complaints

If you have a complaint about Skechers Plus, please contact Skechers in writing at:

Skechers USA Deutschland GmbH

Waldstr. 66

63128 Dietzenbach

or by email at kundenservice@eu.skechers.com, and we will do our best to resolve the problem for you. 

Skechers is willing to voluntarily participate in a dispute resolution procedure before the “Zentrum für Schlichtung e. V.” as a consumer conciliation board (Strassburger Strasse 8, 77694 Kehl am Rhein, https://www.verbraucher-schlichter.de). In the event of a dispute in connection with your Membership, you can contact this board. 

10. Disputes, Venue, and Choice of Laws

The possibility of initiating conciliation proceedings does not preclude you or Skechers from bringing a dispute before an ordinary court in Germany. The statutory provisions shall apply to determine the jurisdiction of an ordinary court.

These Terms and Conditions are subject to German law.

11. Severability and Waiver

You acknowledge and agree that in the event any term or provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable in any respect, the validity, legality, and/or enforceability of the remaining terms and conditions contained herein shall not in any way be affected or impaired thereby, but shall continue in full force and effect.  

Skechers’ failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless agreed to in writing by Skechers.

12. Intellectual Property

ALL TRADEMARKS, SERVICE MARKS AND TRADE NAMES OF SKECHERS USED IN CONNECTION WITH SKECHERS PLUS (INCLUDING BUT NOT LIMITED TO THE SKECHERS NAME) ARE TRADEMARKS OR REGISTERED TRADEMARKS OF SKECHERS, INC. THEY MAY NOT BE USED WITHOUT SKECHERS, INC.’S PRIOR WRITTEN PERMISSION. ANY OTHER INTELLECTUAL PROPERTY USED IN CONNECTION WITH SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO PATENTS, ISSUED OR PENDING, ARE THE SOLE PROPERTY OF SKECHERS, INC. AND/OR ITS LICENSORS.  THE ENTIRE CONTENT OF SKECHERS PLUS, INCLUDING BUT NOT LIMITED TO TEXT, GRAPHICS, OR CODE IS COPYRIGHTED AS A COLLECTIVE WORK UNDER THE UNITED STATES AND OTHER COPYRIGHT LAWS, AND IS THE PROPERTY OF SKECHERS, INC. 

13. Contact

Skechers USA Deutschland GmbH

Waldstr. 66

63128 Dietzenbach 

Phone: +49 (0) 180 - 6 407 220 (Monday to Friday von 09:00 am - 05:00pm) 

(*Block rate for calls from the German landline network and mobile phones Landline rate € 0.20/connection / Mobile phone rate: The statutory price cap applies (max. € 0.60/connection)

E-Mail: kundenservice@eu.skechers.com

Date of entry into force: 08. January 2025

COPYRIGHT 2024-2025, ALL RIGHTS RESERVED.

INHALTSVERZEICHNIS

• WHAT IS SKECHERS PLUS?
• ENROLL
  • How do I enroll in Skechers Plus?
• EARN
  • How do I earn points?
  • Can I earn points in-store?
  • How many points do I earn on my purchase?
  • When do points show up in my account?
  • I forgot to log in prior to my purchase. Can I get credit for my purchase?
  • Is there a limit on the number of points I can earn?
  • Do my points expire?
  • How can I check my point balance or tier status?
  • If I return an item, do I lose the points I earned from purchasing it?
• REDEEM
  • What can I redeem my points on?
  • How do I redeem my points for reward certificates?
  • Do my rewards expire?
  • Is there a limit on the number of reward certificates I can apply to a transaction?
  • How do I apply my rewards to an online purchase?
  • Are there any restrictions on using my rewards?
• ACCOUNT MANAGEMENT
  • I accidentally created two accounts. Can I combine them?
  • I’m having trouble with my account; can you help me?
  • How do I update my communications preferences for my Skechers Plus account?
• ELITE MEMBERS TO PLUS MEMBERS
  • Did my membership transfer to Skechers Plus?
  • Will my tier status transfer to Skechers Plus?
  • What happened to my Elite points balance?

WHAT IS SKECHERS PLUS?

Skechers Plus is a loyalty program through which members can earn points and redeem them for reward certificates and other offers. Skechers Plus members will also receive the benefits listed below.

• Access to bonus points earning promotions
• Extended 90-day return policy
• Free standard shipping

ENROLL

How do I enroll in Skechers Plus?

You may enroll in Skechers Plus at www.skechers.de. Anyone living in Germany and ages 18 and above can join. No purchase is necessary, and there’s no fee to join. 

EARN

How do I earn points?

You can earn points in two ways:

• By making a qualified purchase at www.skechers.de 
• Engage with Skechers Plus digitally by answering surveys, participating in quizzes, and much more! Access these opportunities in your Skechers Plus account online

Can I earn points in-store?

No, currently points can only be earned for purchases made online at www.skechers.de.

How many points do I earn on my purchase?

At Member I will earn ten (10) points for every one (1) Euro spent on qualifying online purchases. Points will not be awarded for Skechers merchandise purchased at either Skechers stores or non-Skechers stores, orders with Skechers gift cards as a purchased item, tax, restocking fees, and shipping fees. Points can be earned for purchases made online with gift card payments.

When do points show up in my account?

Points will be posted to your account 24-72 hours after your order has shipped.

I forgot to log in prior to my purchase. Can I get credit for my purchase?

Yes, you have up to 60 days from the date of purchase to submit a missing points request and be credited. To submit a missing points request, email customer care at kundenservice@eu.skechers.com. Please provide a copy of the order confirmation. Please note, members must wait 24-72 hours after the shipping date to submit a missing points request.

Is there a limit on the number of points I can earn?

Members can earn points on a maximum of seven hundred and fifty Euros (750 €) worth of purchases in a rolling 90-day timeframe. Any additional spending above this threshold will not earn points.

Do my points expire?

Points will expire 365 days after they are earned.

How can I check my point balance or tier status?

You can check how many points you have and your current tier by logging into your Skechers Plus account on www.skechers.de.

If I return an item, do I lose the points I earned from purchasing it?

Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.

EXCEPTION: If the purchase was made prior to the launch of Skechers Plus, where Elite points were earned on the initial purchase will not be deducted. 

REDEEM

What can I redeem my points on?

Members can redeem their points in 1.000-point increments for a 5 € reward certificate that can be applied to a purchase made on www.skechers.de. Reward certificates are promotional in nature.

How do I redeem my points for reward certificates?

Members can redeem points through www.skechers.de. In the loyalty dashboard or in the shopping cart, click “REDEEM” to redeem points for a reward.

Do my rewards expire?

Rewards certificates are promotional in nature and are valid for 60 days upon issuance.

Is there a limit on the number of reward certificates I can apply to a transaction?

Members may apply multiple reward certificates on an online purchase up to the transaction value of the purchase. Any remaining reward value above the transaction value will be forfeited.

How do I apply my rewards to an online purchase?

To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate.

Are there any restrictions on using my rewards?

Yes, you cannot use a reward certificate to purchase a gift card or any order that has a gift card in the order cart. Members cannot use rewards certificates on clearance rack items in Skechers warehouse store locations.

ACCOUNT MANAGEMENT

I accidentally created two accounts. Can I combine them?

Yes. Please contact Customer Care at kundenservice@eu.skechers.com.

I’m having trouble with my account; can you help me?

Yes. Please contact Customer Care at kundenservice@eu.skechers.com. 

How do I update my communications preferences for my Skechers Plus account?

Your communication preferences can be found on your account profile page. 

ELITE MEMBERS TO PLUS MEMBERS

Did my membership transfer to Skechers Plus?

Yes, your Skechers Elite membership was transferred to Skechers Plus.

Will my tier status transfer to Skechers Plus?

Yes, your Skechers Elite membership was transferred to Skechers Plus. Your tier status will be maintained through December 2024.

What happened to my Elite points balance?

All existing Skechers Elite Members started Skechers Plus with 0 points. The value of your point balance at launch will beas of {XX} has been converted to a promotional code and sent to you via email. The promotional code will expire 18 months after issuance.

If you did not receive this promotional code, please contact Customer Care at kundenservice@eu.skechers.com. 

What these terms are about

These are the general terms and conditions under which we offer, sell, and deliver products to you through the website www.skechers.de.

Why you should read these terms

Please read these terms carefully before submitting your order to us. These terms tell you who we are, how we will provide the products to you, what to do if there's a problem, and other important information.

Who we are and how you can contact us

Who we are

We are Skechers USA Deutschland GmbH, a company registered in Germany. Our company registration number at the Offenbach District Court is HRB 11557. Our registered office is at Waldstraße 66, 63128 Dietzenbach, Germany. Our tax number is 044 243 25879, and our VAT identification number is DE 813 007 163.

How to contact us

You can reach our customer service team by email at kundenservice@eu.skechers.com or by phone at +49 (0) 180 - 6 407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time) *Block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection)

You can also write to us at:

Skechers USA Deutschland GmbH

Waldstraße. 66

63128 Dietzenbach

How we may contact you

If we need to contact you, we will call you or write to you at the email address or postal address you provided in your order.

Our contract with you

How we accept your order

You agree that your order is an offer to buy all products and services listed in your order under these terms. All orders must be accepted by us, or we are not obligated to sell the products or services to you. We may choose not to accept orders at our own discretion. Your order is considered accepted by us when we send you a confirmation email to that effect. At this point, a contract between you and us comes into effect.

What if we cannot accept your order?

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. Reasons why we might not be able to accept your order include: the product is no longer available, your billing information is incorrect or unverifiable, we have discovered an error in the price or product description, or we cannot meet a delivery deadline you have specified.

Your order number

We assign an order number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

The goods are not authorized for resale or export

You represent and warrant that you are purchasing products or services from the website only for your personal or private use and not for resale or export.

Price and payment

Where you can find the product price The price of the product (which includes all taxes such as statutory VAT) is the price indicated on the order pages at the time of your order. All prices, discounts, and promotions published on this website are subject to change without notice.

What happens if we display an incorrect price

We strive to provide accurate pricing information. However, it is always possible that despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel orders resulting from such incidents.

We normally check prices before accepting your order, so we will charge the lower amount if the correct price of the product at the time of your order is lower than the price we quoted at the time of your order. If the correct price of the product at the time of your order is higher than the price quoted to you, we will ask for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require the return of any goods provided to you.

When and how you must pay

You must pay for the products before we dispatch them. We accept payments via PayPal, KLARNA, Apple Pay, Google Pay, or credit card (AMEX, VISA, and Mastercard). You represent and warrant that (I) the credit card information you supply to us is true, correct, and complete, (II) you are duly authorized to use such credit card for the purchase, (III) charges incurred by you will be honored by your credit card company, and (IV) you will pay charges incurred by you at the posted prices, including shipping and handling charges and any applicable taxes, regardless of the amount quoted on the website at the time of your order.

Delivery of Products

Delivery Exclusion

Delivery is only available within Germany.

Delivery Costs

The delivery costs will be shown to you on our website. The prices shown do not include shipping costs and handling fees. All these fees will be added to your order value and listed in your shopping cart and order confirmation email.

When we will deliver the products

During the ordering process, we will inform you when we will deliver the products.

We are not responsible for delays outside our control If the delivery of our products is delayed due to events beyond our control, we will contact you as soon as possible and try to minimize the impact of the delay. As long as we take such measures, we assume no liability for delays resulting from the event. However, if there is a risk of a longer delay, you can contact us to cancel the contract and get a refund for products you have not yet received.

What if you do not arrange for redelivery?

If you are not at home to accept delivery and the products do not fit in your mailbox, we will leave you a message to let you know how to arrange redelivery or collect the products from a depot near you. If you do not arrange for redelivery after a failed delivery and do not collect the goods from the designated depot, we may terminate the contract.

Your rights in case of late deliveries

If we deliver products to you late, you have certain legal rights. If we fail to meet the delivery deadline for a product, you can treat the contract as void immediately if one of these circumstances applies:

• we have refused to deliver the products;
• delivery within the delivery period was of material importance (taking into account all relevant circumstances) or
• you told us before we accepted your order that timely delivery was of crucial importance.

Responsibility and Ownership of Products

When you take responsibility for the products

You are responsible for the products from the moment we deliver the products to the address you provided.

When you own the products

You own the products once we have received full payment.

Returns

Right of return for purchases made through the Skechers website www.skechers.de.

For all purchases through our online shop, we grant our consumers a right of return for a total of 45 days from receipt of goods. You may return unworn goods within 45 days of receiving the goods and receive a refund if you follow the instructions below.

Your statutory right of withdrawal is not affected by this right of return and remains independent of it. This means that as a consumer, you can withdraw from the purchase until the expiry of the withdrawal period under the conditions specified there - without complying with the regulations of this right of return.

Furthermore, the right of return granted here does not limit your statutory warranty rights, which remain fully intact.

How to request a refund

To return an order and receive a refund, download the return form in your Skechers account under www.skechers.de Orders & Returns or as an Elite customer through your account which you can log into via "Login". Please then select the items to be returned and provide the respective return key. For more information, see Help → RETURNS → How do I return an item or in our Return Policy.

Please use the shipping label to return the order to us. Also, please make sure not to remove any labels attached to the goods and to return the shoe to us undamaged in the original shoe box.

It is not possible to return orders from the Skechers online shop to Skechers retail stores.

When we bear the costs of return

We cover the costs of the return shipment.

How you receive a refund from us

If you follow the instructions above, we will refund you the price you paid for the products. The refund will be made according to the payment method you used. As explained below, in some cases we deduct a certain amount from the price.

How the refund is made

You will receive the refund from us within 14 days from the date we received the goods back from you. With the return of the products and the payment, the contract is terminated.

Deductions from refunds in case of withdrawal

If you exercise your right of withdrawal, we may deduct from the refund amount (excluding delivery costs) a partial amount corresponding to the depreciation of the products if the loss in value of the goods is due to handling of the goods that was not necessary to examine the nature, characteristics, and functioning of the goods. If we refund you the price you paid before we have inspected the products and later find that you have treated them in an unacceptable manner, you must repay us the corresponding amount.

Warranty

Skechers is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434ff. of the German Civil Code (BGB). If the customer is a consumer, the provisions of §§ 474ff. BGB additionally apply. The warranty claim expires for damages resulting from improper handling and use of the goods.

To report a material defect, please fill out the form that you can find in your skechers.de account or via the link to the order status (after dispatch) on the skechers.de homepage and send it to the address indicated on the form.

Our rights to terminate the contract

We can terminate the contract if you violate the contract terms 

• We may terminate the purchase contract for a product in writing at any time in the following cases:
• If you do not pay for the products on time and have not paid even 14 days after we reminded you;
• If you do not make it possible for us to deliver the products to you within a reasonable period of time.

Our responsibility for losses or damages

In no event shall we be liable to you or any third party for any consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenues or diminution in value, arising out of, or relating to, and/or in connection with any breach of these terms, regardless of (A) whether such damages were foreseeable, (B) whether or not we were advised of the possibility of such damages and (C) the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.

Our sole and entire maximum liability for any reason whatsoever, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products and services you have ordered through our website.

The foregoing limitation of liability shall: (I) only apply to the extent permitted by law and (II) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

No Waiver

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Skechers.

No Third-Party Beneficiaries

These Terms are not intended to confer any rights or remedies upon any person other than you.

Assignment

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

Severability

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

Entire Agreement

Our order confirmation, these Terms of Sale, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Alternative Dispute Resolutio

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can find the EU Online Dispute Resolution (ODR) platform here. We are not obliged to participate in alternative dispute resolution and do not currently participate in it.

Other Important Terms

Which laws apply to this contract and where you may bring legal proceedings

These Terms are governed by German law. Legal proceedings relating to our products may be brought in German courts.

General, Customer Base, Delivery Area

1. All offers, purchase contracts, deliveries, and services based on orders from our customers through our online shop www.skechers.com/de-de (hereinafter referred to as the "Webshop") are subject to these General Terms and Conditions.

2. The product range in our Webshop is aimed equally at consumers and businesses, but only at end users and not at resellers. For the purposes of these General Terms and Conditions, (i) a consumer is any natural person who enters into the contract for a purpose that cannot be attributed to their commercial or independent professional activity (Section 13 of the German Civil Code BGB) and (ii) a "business" is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (Section 14 Paragraph 1 BGB).
3. The customer's terms and conditions do not apply, even if we do not separately object to their validity in individual cases.
4. Contracts with the customer are concluded exclusively in German.
5. Delivery is only made within Germany.

Conclusion of Contract

1. Our offers in the Webshop are non-binding.
2. By placing an order in the Webshop (which requires prior registration and acceptance of these General Terms and Conditions), the customer makes a binding offer to purchase the product in question. The customer is bound to the offer until the expiry of the fifth working day following the day of the offer.
3. We will send the customer confirmation of receipt of the offer immediately after receiving the offer, which does not constitute acceptance of the offer. The offer is only deemed to have been accepted by us as soon as we declare acceptance to the customer (via email) or dispatch the goods. The purchase contract with the customer is only concluded upon our acceptance.
4. Every customer who is a consumer is entitled to revoke the offer in accordance with the special cancellation policy, which is communicated to them during the order process on our website, and to return the goods.

Prices and Payment

1. Our prices include statutory VAT but do not include shipping costs.

2. Payment is made exclusively by PayPal, KLARNA, Apple Pay, Google Pay, or credit card (AMEX, VISA, and Mastercard).
3. The customer is not entitled to offset or retention rights unless the counterclaim is undisputed or legally established.

Dispatch of Goods and Transfer of Risk

1. The goods are dispatched within 3-6 days as standard delivery. We strive for punctual delivery as far as commercially reasonable. Usually, we can meet the delivery periods, but timely delivery cannot be guaranteed. The period relevant for determining the shipping date begins on the day the purchase contract is concluded.
2. Unless expressly agreed otherwise, we determine the appropriate shipping method and the transport company at our discretion.
3. We only owe the timely, proper delivery of the goods to the transport company and are not responsible for delays caused by the transport company. A delivery time stated in the Webshop is therefore non-binding.
4. If the customer is a consumer, the risk of accidental loss, accidental damage, or accidental loss of the delivered goods passes to the customer at the time the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, the risk passes to the customer when the goods are delivered to the transport company.

Retention of Title

1. We retain ownership of the goods delivered by us until full payment of the purchase price (including VAT and shipping costs) for the goods in question.
2. The customer is not entitled to resell the goods delivered by us under retention of title without our prior written consent.

Warranty

1. If the delivered goods have a material defect, the customer can initially demand that we remove the defect or deliver goods free of defects; if the customer is a business, we can choose between remedying the defect or delivering a defect-free item. The choice can only be made by notification in text form (including by fax or email) to the customer within three working days after notification of the defect. We can refuse the type of subsequent performance chosen by the buyer if it is only possible at disproportionate cost.
2. If the subsequent performance according to No. 6. (1) fails or is unreasonable for the customer or we refuse subsequent performance, the customer is entitled, in accordance with the applicable law, to withdraw from the purchase contract, reduce the purchase price or demand compensation or reimbursement of his futile expenses. For the customer's claims for damages, the special provisions of No. 7 of these General Terms and Conditions also apply.
3. The warranty period is two years from delivery if the customer is a consumer, otherwise twelve months from delivery.
4. The following applies only to businesses: The customer must carefully examine the goods immediately after dispatch. The delivered goods are deemed to have been approved by the customer if a defect is not reported to us (i) in the case of obvious defects within five working days after delivery or otherwise (ii) within five working days after discovery of the defect.

Liability

1. We are not liable (regardless of the legal grounds) for damages that are typically not to be expected according to the nature of the respective order and goods and with normal use of the goods. The above limitation of liability does not apply in the case of intent or gross negligence, nor in the case of breach of essential contractual obligations, for our liability for guaranteed characteristics within the meaning of Section 444 BGB, due to injury to life, body or health or for our liability under the Product Liability Act.

Data Protection

1. We may process and store data relating to the respective purchase contracts to the extent necessary for the execution and processing of the purchase contract and as long as we are obliged to keep this data due to legal regulations.
2. We reserve the right to transmit personal data of the customer to credit agencies insofar as this is necessary for the purpose of a credit check, provided that the customer expressly agrees to this in individual cases. We will also not otherwise pass on personal customer data to third parties without the customer's expressly declared consent, except to the extent that we are legally obliged to disclose data.
3. We are not permitted to collect, transmit or otherwise process personal data of the customer for purposes other than those mentioned in this No. 8.

Applicable Law and Jurisdiction

1. The purchase contract existing between us and the customer is subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, subject to mandatory international private law regulations.
2. If the customer is a merchant within the meaning of Section 1 (1) of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the courts in Dietzenbach (Federal Republic of Germany) have exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship in question. In all other cases, we or the customer can file a lawsuit before any court that has jurisdiction according to legal regulations.

Legal Notice

Link to the European Commission's platform in accordance with the Regulation on Online Dispute Resolution in Consumer Matters

Last Updated: February 23. 2026

1. Important information and who we are 

Skechers USA Deutschland GmbH, and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “us”,  “our”), are strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice applies to all personal information collected, used, and processed by us across various channels. This includes, but is not limited to:

• information collected when you visit www.skechers.de (our “Website”) ;
• information you provide when making purchases or inquiries in our physical stores or at point-of-sale terminals;
• information obtained through customer service interactions, whether via phone, email, live chat, or in person; and
• information gathered when you engage with us through social media, marketing campaigns, surveys, events or promotions.

Please read this Privacy Notice carefully, as well as our Terms of Use, to understand our policies and practices regarding how we handle your personal information. This Privacy Notice may change from time to time and this page will always reflect the current version.  Please see section 13 below for more information on changes to this Privacy Notice  If you have any questions or comments about this Privacy Notice or our privacy practices, please contact us at:

Mailing Address 

Skechers USA Deutschland GmbH Customer Service

Waldstraße 66

63128 Dietzenbach

Phone:  0180 - 6407 220 (Monday to Friday from 9:00 a.m. to 5:00 p.m.), block rate for calls from German landlines and mobile phones Landline rate: €0.20/call / Mobile phone rate: The statutory price cap applies (max. €0.60/call)

Email:  privacyde@eu.skechers.com

Skechers Data Protection Officer: Frederic Pariente

2. The types of personal information we collect about you 

Depending on how you use the Website and interact with us, we may collect several types of information from you, including:

• Personal Identifiers: name,  shipping/billing address, email address, telephone number, month and date of birth.
• Physical Characteristics: shoe and clothing size, gender.
• Account Information: username and password if you create an account on the Website, loyalty account number.
• Payment Details: credit or debit card information and billing address when you make a purchase.
• Purchase History: records of products you’ve purchased or considered, including an order number to allow you to find information about orders and returns.
• Device and Usage Information: IP address, browser type, browser version, operating system, referring URLs, and information about your interactions with the Website, such as pages viewed and links clicked, products you add to your cart and products you choose to review.
• Location Data: general location information based on your IP address in order to, for example, identify Skechers stores near you.
• Cookies and Similar Technologies: data collected through cookies, pixels, tags, web beacons, and similar technologies to personalise your experience and analyse Website traffic, including marketing that led you to our Website, and Website usage details as further described in our Cookies Policy.
• Communication Preferences: your preferences regarding receiving marketing communications and newsletters.

3. How we collect your personal information

We use different methods to collect this information from and about you including through:

• Your interactions with us. 

1. You may give us your personal information when making an online or in-store retail purchase, or when registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for Skechers Plus™ program (or other loyalty program), either in person, at an event, or online.
2. You may also provide your personal information when you subscribe to receive marketing communications and newsletters.
3. If you give us feedback or contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
4. In order to provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you.

• Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect Device and Usage Information and additional information about your equipment, browsing actions, and patterns through Cookies and Similar Technologies.

Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalised service. For example, using cookies or through your logging in as a Skechers Plus™ member, we can recognise you when you return to our Website and provide you with a customised Website experience based on your stored preferences and individual interests. 

How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons. 

A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers Plus™ membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For more information on our use of cookies, please see our Cookies Policy. Some cookies may be turned off using our Cookie Preferences tool, linked to in the footer of our website. 

A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.

• Third-Party Use of Cookies and Other Tracking Technology. Some content or applications, on the Website are served by third parties, including providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with Cookies and Similar Technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our Website and about your interaction with our communications including advertising and emails.

Please see our Website Cookie Policy for more information.

4. Legal Bases for Processing Personal Information

The law requires us to have a legal basis for collecting and using your personal information. We rely on one or more of the following bases when collecting and using your personal information:

• When Necessary For Us To Enter Into And To Perform A Contract With You. For example, in order to fulfill an order you placed on our Website or in-store, we may need to use your Personal Identifiers, Payment Details and Physical Characteristics.
• When You Provide Us With Consent To Process Your Personal Information. For example, when opting into receiving email marketing, you are consenting to us processing your Personal Identifiers and Communication Preferences to send you emails on special offers and sales, product launches, and Skechers events. You may withdraw this consent at any time in the manner described below in the Skechers’ Email and Text Communications section.
• When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
• We May Also Process Your Personal Information For Our Legitimate Interests. We may use your personal information where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

If the provision of the necessary information constitutes a contractual requirement or a requirement necessary to enter into a contract with us, failure to provide such information may prevent us from finalising your order and/or continuing our contractual relationship.

5. How We Use the Information

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

6. Sharing Information with Third Parties

Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:

• To our subsidiaries and affiliates, which may require transferring your information outside of the European Economic Area.
• To our agents, contractors, business partners, service providers, professional advisors (including lawyers, auditors and insurers) and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services (where permitted under local law) include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, Website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the Website during a specific time period or who purchased a specific product through the Website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
• To third parties, such as credit agencies (where permitted under local law), to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, the relevant person should read and acknowledge the contents of this Privacy Notice.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users or in-store customers is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
• To enforce or apply our terms of use and other agreements (including for billing and collection purposes), which may involve sharing personal information with our internal legal and finance teams, payment service providers, debt recovery agents, or external legal advisors where necessary.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others, we may share your information with law enforcement authorities, regulators, courts, external legal advisors, insurers, or other relevant third parties as required.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent.

7. International Transfers of Personal Information

In certain circumstances, Skechers may deem it necessary to store, share, or process your personal information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognised by the European Commission as providing an adequate level of data protection. Such transfers of personal information will be protected by appropriate safeguards, such as the European Commission’s Standard Contractual Clauses for international data transfers.

To obtain a copy of any of these agreements, please contact our Data Protection Officer, Frederic Pariente at dpo@eu.skechers.com. 

8. Children's Privacy

Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 16 years of age. Subject to compliance with applicable local regulations, we do not permit anyone under the age of 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 16 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 16 without verifiable parental consent, we will delete that information.

9. Skechers’ Email and Text Communications

During the purchase process on our Website when your personal information is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Skechers via email or text. The marketing communications contain special offers that might become available, and other information Skechers believes will be of interest to Website visitors. Skechers may also analyse your Personal Identifiers, Purchase History and Device and Usage Information to form a view which products may be of interest to you so that we can then send you relevant marketing communications.  Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing communications (by registering to receive our email or text updates, during the purchase process, registering for the Skechers Plus™ program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)). 

Opt-out / Unsubscribe

You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our Website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at 0180 - 6407 220 (Monday to Friday from 9:00 a.m. to 5:00 p.m.), block rate for calls from German landlines and mobile phones Landline rate: €0.20/call / Mobile phone rate: The statutory price cap applies (max. €0.60/call) or by sending an email to privacyde@eu.skechers.com. You may also write to us at:

Skechers USA Deutschland GmbH Customer Service

Waldstraße 66

63128 Dietzenbach

We will process requests as promptly as possible but it takes some time to put opt-outs in effect, so you may still receive electronic communications from Skechers for several weeks after your request is received.

Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, service-related communications that are essential for administrative or customer service purposes (for example relating to order confirmations, updates to our Terms and Conditions, checking that your contact details are correct, and Skechers’ email responses to enquiries you make online).

10. Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the duration of our contractual relationship, the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your personal information: see paragraph 11 below for further information.

In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. Your Legal Rights

Under the EU GDPR, you have a number of rights in relation to your personal information. You may: 

• Withdraw consent to processing at any time where the basis for processing is consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent;
• Request access to your personal information (commonly known as a "subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;
• Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Request that Skechers rectify inaccurate data or to complete incomplete data, though we may need to verify the accuracy of the new personal information you provide to us;
• Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in one of the following scenarios:
  • Ii you want us to establish the accuracy of the personal information;
  • where our use of your personal information is unlawful but you do not want us to erase it;
  • where you need us to hold your personal information data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your personal information but we need to verify whether we have overriding legitimate grounds to use it;
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your personal information (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object; and
• Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to information which you initially provided consent for us to use or where we used the information to perform a contract with you.

These rights are not absolute and may be subject to one or more exceptions. 

Exercising Your Rights

To exercise the rights described above, please submit a request to us by either: 

• Calling us at 0180 - 6407 220 (Monday to Friday from 9:00 a.m. to 5:00 p.m.), block rate for calls from German landlines and mobile phones Landline rate: €0.20/call / Mobile phone rate: The statutory price cap applies (max. €0.60/call)

• Sending an email to: privacyde@eu.skechers.com

We reserve the right to deny data subject requests if we believe the request is subject to one or more exceptions or if the request would violate any legal requirement or cause the information to be incorrect.

In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of personal information. We will only use personal information provided in a request to verify the requestor's identity or authority to make the request. 

You have the right to make a complaint at any time to the relevant EU Data Protection authority. You can find the list of authorities here : https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

Response Timing and Format

We endeavor to respond to a request within 1 month of its receipt. If we require more time (up to 3 months in total), we will inform you as soon as possible and within the first month of receiving your request, of the reason and extension period in writing.

If you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request. 

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

12. Changes to Our Privacy Notice

We will post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our customers’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes

Last updated: February 23. 2026

1. Introduction 

This Cookie Policy explains how Skechers USA, Inc. and its German affiliate, Skechers USA Deutschland GmbH, ("Skechers", "we", "us", "our") use cookies and similar technologies when you visit our website.

This policy should be read in conjunction with our Privacy Policy, which explains how we use your personal data.

2. What are Cookies?

Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website.  The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons.   A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.

Cookies and similar technologies are used by us to recognise your device and store information about your preferences or past actions.  They help us to provide you with a good experience when you browse our website and also help us to improve our site.

For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage. 

3. Types of Cookies we Use

We use the following cookies on our website:

Required cookies: These cookies are required to enable core website functionality including log-in, the shopping cart, checking out and estimated shipping. Required cookies are automatically enabled when you visit the Skechers website and may not be turned off through the cookies tool. These required cookies are always enabled.

Functional cookies: These cookies enable additional functionality such as status of SKECHERS Plus™ membership (or other loyalty program, if any is available) and promotion codes, and allow us to collect statistics that help optimise and improve your experience when visiting the Skechers website. For example, they allow us to recognise and count the number of visitors and see how they move around our website, which can help us to improve the website design. You can turn off these cookies using the Cookie Preferences tool described linked to in the footer of our website, but doing so may reduce the functionality of the website.

Advertising cookies: These cookies are used by Skechers and third party companies to deliver content tailored to your interests both on our site and elsewhere. They record information such as your visit to our website, the pages you have visited and the links you have followed. This may be shared with other organisations such as third party advertisers. You can turn off these cookies  using the Cookie Preferences tool linked to in the footer of our website, but doing so may result in being presented with advertisements that are less relevant to you.

We do not set non-essential cookies (required, functional, or advertising) unless and until you provide informed, prior consent.

4. Third-Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website. These cookies are likely to be functional cookies or advertising cookies.  Please visit the Cookie Preferences tool linked to in the footer of our website for a list of third parties cookie providers. 

You can turn off these cookies using the Cookie Preferences tool linked to in the footer of our website, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.

We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails.  You can turn off these cookies using the Cookie Preferences tool linked to in the footer of our website, but doing so may result in being presented with advertisements that are less relevant to you.

5. Managing your Cookie Preferences 

Click "Agree and Continue" to accept consent to our use of non-essential cookies and/or similar technologies and go directly to the website, click “Reject All” to reject non-essential cookies, or click the Cookie Preferences tool linked to in the footer of our website to see detailed descriptions of the types of cookies and choose whether you want to accept specific cookies while you are on the website. You may freely give, refuse or withdraw your consent at any time using the link provided at the bottom of each page.

You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.

6. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above and provide notice where required.

7. Contact us 

If you have any questions about our use of cookies or your data protection rights, you can contact our Data Protection Officer at:

Email: dpo@eu.skechers.com

Last updated: October 18, 2021

The website www.skechers.de (hereinafter the "Website") is a service of Skechers USA Deutschland GmbH, a wholly-owned subsidiary of Skechers USA, Inc. ("Skechers"). These Terms of Use, as well as any other terms and conditions that may appear on the Website from time to time (collectively referred to as "Terms"), set out the general conditions for using the platform that apply to your access to and use of the Website. By using this platform, you agree to these Terms of Use. If you do not agree to these Terms (in their unmodified form), you are not authorized to access or otherwise use the Website. You represent and warrant that you are at least 16 years old or are visiting the Website under the supervision of a parent or guardian. If you have any questions about the Website or this policy, or need any other type of consumer service, please contact us at:

Skechers USA Deutschland GmbH Customer Service Waldstraße 66 63128 Dietzenbach Phone: 0180 - 6407 220 (Monday to Friday from 9:00 AM - 5:00 PM Western European Time, block rate for calls from German landlines and mobile networks Landline rate 0.20 €/connection / Mobile rate: The statutory price cap applies (max. 0.60 €/connection) or by Email: kundenservice@eu.skechers.com.

Copyright

All content on the Website, including text, graphics, and coding, is protected by copyright as a collective work under the copyright laws of the United States of America and other copyright laws, and is owned by Skechers. The collective work includes works that are licensed to Skechers USA, Inc. II. Copyright 2021, all rights reserved. Permission for electronic reproduction and printing of parts of this Website is granted only for the purpose of placing an order through the Website. You may display and, subject to any express restrictions or limitations associated with specific materials, download or print portions of the material from the various sections of the Website solely for non-commercial purposes or for the purpose of placing an order or purchasing Skechers products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this Website, is strictly prohibited without permission from Skechers. Furthermore, you agree not to modify or delete any materials downloaded or printed from this Website. You may also not use any illustrations, photographs, videos, audio sequences, or graphics separately from their accompanying text. The status of Skechers (and that of any identified contributors) as the authors of content on the Website must always be acknowledged. If you print, copy, or download any part of this Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must destroy any copies of the materials you have made. No rights, title, or interest in the Website or in any content on the site are transferred to you, and all rights not expressly granted are reserved by Skechers.

Trademarks/Intellectual Property

All Skechers trademarks, service marks, and trade names used on this Website (including the Skechers name) are trademarks or registered trademarks of Skechers SARL. They may not be used without prior written consent from Skechers. Any other intellectual property on the Website, including granted and applied-for patents, is the sole property of Skechers SARL and/or its licensees.

Links

If the Website contains links to other websites and resources provided by third parties, these links are provided for information purposes only. Such links should not be interpreted as approval by Skechers of those linked websites or information you may obtain from them. Skechers has no control over the contents of those websites or resources.

Disclaimer

Please note that Skechers provides this Website for private use only. You agree not to use the Website for commercial or business purposes, and Skechers is not liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not liable if the platform is unavailable in whole or in part for any reason at any time for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users. Skechers does not exclude or limit its liability to you where it would be unlawful to do so under applicable law.

Viruses, Malware, and Account Security

Skechers does not guarantee that the Website will be secure or free from viruses and malware. You are responsible for configuring your information technology to access the Website. We recommend that you use your own virus protection and malware protection software. To the extent legally possible, we assume no liability for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or any services or items you may have obtained through this platform, or your downloading of any material posted on it, or on any website linked to it. The use of the Website, its content, and any services or products obtained through the platform is at your own risk. The Website, its content, and all services or items obtained through the Website are provided without warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Website. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the Website, its content, or any services or items obtained through the Website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Website or the server that makes it available are free of viruses or other harmful components, or that the Website or any services or items obtained through the Website will otherwise meet your needs or expectations. Skechers hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose, to the fullest extent permissible by applicable law. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. You must not misuse the Website by knowingly introducing malicious or technologically harmful material, such as viruses, malware, trojans, worms, and logic bombs. You must not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of this Website, the server on which the Website is stored, or any server, computer, or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. If you choose or are provided with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree to not provide any other person with access to this platform or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to your username or password or any other breach of security or use of your username or password. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

Use of Submitted Information

You agree that Skechers is entitled to use any comments, information, or ideas contained in any communication you send to or post on the Website without prior notification, and that you are not entitled to any compensation or mention for this. Use can be for any purpose, including the development, manufacture, and marketing of products and services and the development, modification, or improvement of the Website or other products and services. You grant Skechers the license to use this content to the extent necessary. To access or use the Website, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.

Disclaimer of Participation/Restrictions on Use

Skechers cannot and will not review all communications and materials posted or created by users accessing the Website and is not in any way responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, the Website is acting as a passive conduit for such distribution and Skechers assumes no obligation or liability relating to any user-generated content or activities on the Website. The views expressed by others on our Website do not represent our views or values. Skechers has the right, but not the obligation, to remove communications and materials posted by users on the platform. You may not post or otherwise distribute any content on the Website that Skechers, in its sole discretion, considers offensive, harassing, threatening, defamatory, obscene, imitative of others, fraudulent, deceptive, misleading, in violation of another's copyright, trademark or other intellectual property right, an invasion of privacy or publicity rights, a violation of any other right of Skechers or another party, illegal or otherwise objectionable to Skechers. You are not permitted to upload commercial content to the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization. You warrant that any posting or distribution you make on the Website complies with the above standards, and you are liable to Skechers for any losses resulting from the breach of these standards. Skechers may, where legally permissible, disclose your identity to any third party who claims that content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or is defamatory.

Indemnification

You agree to indemnify, defend and hold harmless Skechers and its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account. Skechers has the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. You agree to indemnify and hold Skechers and its affiliates, licensees and service providers harmless from any claims resulting from any action taken by these parties during, or as a consequence of, investigations by either such parties or law enforcement authorities.

Limitation of Liability

To the extent permitted by law, in no event will Skechers, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website or such other websites or any services or items obtained through the Website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

Termination and Effect of Termination

These Terms are effective for you from the time you access the Website. Skechers reserves the right to terminate or restrict your use of the Website, without notice, for any or no reason, and without liability to you or any third party. In addition, these Terms or parts thereof may be terminated or modified by Skechers at any time and without prior notice for any reason. Any changes will take effect immediately when we post them. Your continued use of the Website after we post changes to the Terms means that you accept and agree to the changes. You are expected to check this page from time to time to take notice of any changes, as they are binding on you. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.

Waiver and Severability

No waiver by Skechers of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Skechers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Applicable Law and Jurisdiction

These Terms are subject to German law. Legal proceedings relating to our products may be brought in German courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. You can find the EU Online Dispute Resolution (ODR) platform here. We are not obliged to participate in alternative dispute resolution and do not currently participate in it.

This website is owned and operated by Skechers USA Deutschland GmbH (registered in Germany in the Commercial Register of the Offenbach District Court under number HRB 11557) - hereinafter referred to as Skechers.

Please read these conditions carefully before using this website (the "Website"). These conditions apply to all visits and uses of the Website as well as to the content (as defined below), data, and recommendations and/or services you receive on or through this site. By accessing and using the Website, you agree to these conditions in their entirety and also to any other laws or regulations that relate to this Website and/or the Internet. If you do not agree to these conditions in their entirety, please leave this Website.

Ownership of Content

All content that appears or is displayed on the Website, including text, graphics, photos, images, moving images, sounds, illustrations, and software ("the Content"), is the property of Skechers.

All elements of the Website, including the layout, general design, and content, are protected by intellectual property rights, particularly copyrights and trademarks. Unless expressly permitted within these conditions, copying or retransmission of the content, any part or element of the Website is prohibited; in any case, the Website, its content, and all associated rights remain the sole property of Skechers.

Copyright

Skechers is and remains the owner of the copyrights to all content. Unless otherwise stated in specific documents within the Website, you may view, play, print, and download documents, audio, and video on the Website, provided this is done exclusively for personal, informational, and non-commercial purposes. You are not authorized to modify materials, and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any of the content. Unless permitted under copyright laws, you may not reuse any part of the content without first obtaining permission from Skechers. For the purposes of these conditions, the use of such material on another website or networked computer environment is prohibited. You are prohibited from removing any copyright, trademark, or other proprietary notices from materials you have found on the Website.

Trademarks

All trademarks, service marks, and brand names used herein are - unless otherwise stated - trademarks or registered trademarks of Skechers. Without prior written permission from Skechers, you are not authorized to use, copy, reproduce, republish, upload, transmit, distribute, or modify Skechers trademarks. The use of Skechers trademarks on another website or networked computer environment, such as storing or reproducing (part of) the Website on an external internet site or creating links, hypertext links, or deep links between the Website and any other internet site without the express written permission of Skechers is prohibited.

Disclaimer of Warranties

The Website and the content are provided "as seen" and without any express or implied warranties, including implied warranties of satisfactory quality, fitness for a particular purpose, and contract compliance to the fullest extent permitted by law. The data on the Website is for general information purposes only and does not constitute advice.

Skechers makes no representation or warranty that the data and/or facilities on this Website are accurate, complete, or current, or that the Website operates without interruption or error-free, or that any defects on the Website will be corrected, or that the Website or the server that provides access to the Website is free from viruses or other harmful components. Skechers gives no warranties or representations regarding the use of the materials on the Website in terms of accuracy, precision, adequacy, usefulness, timeliness, reliability, or other characteristics, in each case to the fullest extent permitted by law.

Limitation of Liability

Use of the Website is at your own risk. Neither Skechers, nor any of its officers or representatives or any other parties involved in the creation, production, or delivery of the Website shall be liable for any direct or indirect damages, immaterial damages, consequential damages, or other damages arising from the use or inability to use the materials on the Website, including damages caused by viruses or the inaccuracy or incompleteness of the information on the Website or the performance of the products, even if Skechers has been informed of the possibility of such damages. We note that in some jurisdictions, the exclusion of certain damages is not permitted. Accordingly, some of the above liability exclusions may not apply to you.

Links to Third Parties

To increase user-friendliness and improve the use of the Website, links to websites owned and controlled by third parties are offered from time to time. These links take you outside the scope of Skechers' services and away from the Skechers Website and thus outside of Skechers' control. The pages to which the links lead have their own privacy policies, and although we try to protect the integrity of our site, Skechers is not responsible for the content and activities on these pages and cannot be held liable for them. Your visit/access to these pages is therefore entirely at your own risk. We would like to point out that these other pages may send their own cookies to users, collect their data, or request personal data; therefore, we advise you to read the terms of use and/or privacy policies of these websites before using them.

Misuse of the Website

You are prohibited from using the Website to send or transmit materials that are unlawful, threatening, false, misleading, seditious, defamatory, privacy-violating, obscene, pornographic, abusive, discriminatory, illegal, or materials that are or could be considered a criminal offense or incitement to a criminal offense, violate the rights of a party, or otherwise give rise to civil liability claims or violate any laws. You are also prohibited from using the Website for advertising purposes or for commercial customer acquisition.

How to Reach Us

For questions or comments about our Website and/or our services, please click here or write to us: Skechers USA Deutschland GmbH, Waldstraße 66, 63128 Dietzenbach, Germany.

Changes to the Conditions

Skechers reserves the right to make changes, modifications, additions, or deletions to parts of these conditions at any time at its discretion. Continued use of the Website after the display of changes to these conditions (including Skechers' privacy policy) means that you accept these changes.

Purchases

In cases where we allow the ordering of products through the Website, we ask that you also carefully read the conditions that apply to these purchases. You can find these conditions on the page where you can place your order.

Applicable Law and Jurisdiction

These conditions are subject to the laws of Germany, and the parties hereby agree to submit to the non-exclusive jurisdiction of the German courts. If any part of these conditions becomes void, this does not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and legally binding.

Legal Notice Link to the European Commission platform http://.... in accordance with the Regulation on Online Dispute Resolution in Consumer Matters

Effective date: 21. October 2025

What is the purpose of this document?

In this notice, “we”, “us” and “our” means Skechers USA Deutschland GmbH, being the entity proposing to employ you, and we are committed to respecting your privacy. As part of that commitment, Skechers is providing you with this Candidate Privacy Notice to help you understand our privacy policies and practices as they relate to the personal information that Skechers collects about our German job applicants.

We are a "controller" in relation to personal information. This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal information will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided in compliance with data protection laws, including but not limited to the European Union’s General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR).

Data protection principles

We will comply with data protection law and principles, which means that your data will be:

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

Personal information that we collect about you

Skechers will collect and process (e.g. obtain, record, use, share or hold etc.) the information which are necessary to assess your professional skills and competences and your ability to perform the job for which you apply. This will include:

• Information that you provide to us or one of our affiliates. This includes information about you that you give to us by filling in forms or by communicating with us, whether face-to-face, by phone, email or otherwise through the recruitment process. This information may include:
  1. your full name, date of birth, gender, nationality, education and qualification details, marital status, home address and home telephone number, email address, mobile telephone number and device type, the information you have provided on your application form, your CV or resume (including qualifications, employment and education history, and your job application(s) to us), any information you provide to us during the interview process, proof of right to work, driving licence information (if applicable); and
  2. your LinkedIn Profile URL (if you choose to provide it).
• Information we collect or generate about you. This includes:
  1. personal data that we collect through your communication and correspondence with us (including but not limited to the content, date and time of your email correspondence);
  2. information obtained through any interviews and assessments with you; and 
  3. personal information that we collect through your conduct at our premises, including but not limited to dates and records from building or door access cards.
• Information we obtain from other sources, such as from as recruitment agencies, online recruitment platforms and professional social media platforms. This may include:
  1. personal information that is provided or generated by third party recruitment platforms we use in order to process candidate data and provide analysis including ratings and scores to assist in recruiting decisions. The personal information processed includes candidate resumes, (including qualifications, employment and  education history, and your job application(s) to us) as well as interaction data from career sites;
  2. information relating to your identity and contact details, professional activities, competences and skills which is strictly necessary to assess your application and that you have published on professional social media such as LinkedIn or Indeed;
  3. information obtained for a reference person that we may contact in the context of your hiring process (as required and in accordance with local laws).

How we will use information about you

Your personal data may be stored and processed by Skechers prior to entering a contractual relationship with you in order to:

• consider the application that you provided to us and assess your capabilities and qualifications for the job to which you apply; and 
• communicate with you and provide you with updates on the recruitment process, potential interviews, information you requested about the job and our activities, and if your application is retained, providing you with a job offer.

Skechers may also have the legal obligation to process your personal data, in order to perform appropriate formalities required by applicable law or regulation, for instance if any verifications of your right to work in the relevant country are required.

In the event that you do not provide the information necessary for our contractual relationship and/or which are required under the applicable legislation, we may not be able to further pursue the assessment of your job application, and we might not be able to hire you.

Skechers will also process your personal data when it is justified by our legitimate business interests (or the legitimate interests of one or more of our affiliates), and in particular:

• organising your registration on our Careers page and using its features to allow you to search and apply for jobs at Skechers in order to ensure that the recruitment process is efficient and that appropriate candidates for a job are effectively identified;
• sharing information relating to your application with other affiliates of the Skechers Group in order to maintain consistent practices and procedures with respect to the recruitment of personnel across the Skechers Group;
• monitoring your use of the Careers page in order to protect the security and stability of the Careers page;
• where necessary, exercising appropriate legal actions and remedies for the establishment, exercise and defence of Skecher’s legal claims;
• where necessary, enabling due diligences operations carried out by a third party, and more generally the operations relating to the transfer of our activities in a context of transactions or operations on Skecher’s assets or activities which are performed to ensure the group’s profitability and viability.

Please note, if your application is successful and you are subsequently offered and accept employment at Skechers, the information we collect during the application and recruitment process will be used for the purpose of the hiring process and mandatory formalities, and it will also become part of your employment record.

If your application is not successful, we may retain your application data for up to two years after the end of the recruitment process so that we can notify you of relevant future job vacancies. We rely on our legitimate interest in identifying and contacting suitable candidates for future opportunities. You may object to this processing at any time by contacting us in accordance with the “Contacting us” section below.

How we use particularly sensitive personal information

Where appropriate we will use your particularly sensitive personal information in the following ways:

• We use information about disability to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during an interview.
• We use information about racial or ethnic origin, religious or philosophical beliefs, disability or sexual orientation to ensure meaningful equal opportunity monitoring and reporting.

Automated decision-making and profiling

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making. We use third party software tools  to assist in processing candidate data and to provide ratings and scores to assist in recruitment decisions but do not make autonomous hiring decisions without human review.  The providers of any third party tools act as a data processor on behalf of Skechers, processing candidate data to provide services such as candidate matching, scoring, and recruitment analytics.

Please note that where third-party tools use artificial intelligence ("AI”) to assist us in the recruitment process, this helps us with certain processing activities including to:

• match candidates or prospective candidates to open vacancies; and
• enable more effective review of candidates’ or prospective candidates’ profiles if permitted by applicable law.

The processing of your data by AI will involve profiling operations concerning you. Profiling involves analysing the data we have collected about a given individual in order to evaluate certain personal aspects, such as performance at work. The AI tools we use will analyse the content of the information provided as part of your application and categorise your application to assess how well it matches the position you are applying for. This categorisation will help guide HR managers in reviewing the applications they receive.

Through the implementation of this profiling, we pursue our legitimate interest in efficiently managing the large volume of applications we regularly receive. You may object at any time to the processing of your data for profiling purposes by submitting a request to the service indicated in the 'Contact us' section below.

Data sharing

Why might you share my personal information with third parties?

We may disclose your personal information to our affiliates for the purposes of:

• the management and administration of our business and our affiliates’ business;
• complying with the functions that each of them may perform relating to regional or global HR decisions;
• assessing compliance with applicable laws, rules and regulations, and internal policies and procedures across our business and our affiliates’ businesses; and
• performing contractual obligations with third-parties; and 
• the administration and maintenance of the databases storing personal information relating to candidates.

We will take steps to ensure that the personal information is accessed only by employees of our affiliates that have a need to do so for the purposes described in this Privacy Notice and that they are subject to appropriate confidentiality and only use the data for purposes described in this Privacy Notice.

We may also share your personal information to third parties outside of our corporate group for the following purposes:

• if we sell any of our business or assets, in which case we may disclose your personal information to the prospective buyer for due diligence purposes;
• if we are acquired by a third party, in which case personal information held by us about you will be disclosed to the third party buyer;
• to process candidate data and provide analysis including ratings and scores to assist in recruiting decisions;
• to third party agents and contractors for the purposes of providing services to us, including, IT and communications providers, law firms, accountants and auditors. These third parties will be subject to confidentiality requirements and they will only use your personal information as described in this privacy notice; and
• to the extent required by law, for example if we are under a duty to disclose your personal information in order to comply with any legal obligation, establish, exercise or defend our legal rights.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

How long will you use my information for?

The length of time that we hold your personal data will vary. The retention period will be determined by the following criteria:

• if your application is successful:
  1. as long as necessary in relation to your employment with Skechers; and 
  2. after your employment has ended, as long as Skechers is subject to respective legal obligations because (laws or regulation may set a minimum period for which we have to store your personal data; and
• if your application is unsuccessful: we will keep your data for a maximum period of two years from the end of the recruitment process so that we can inform you of future vacancies unless you ask us to delete your data and/or object to their processing for this purpose (as further described below).

After this period, we will securely destroy your personal information in accordance with our data retention policy.

Transfers of personal information outside the European Economic Area

Your personal information may be transferred to our international affiliates and the various entities that make up our international network and accessed by personnel authorised by us, and in limited circumstances to our third-party contacts, outside the European Economic Area (“EEA”) as well as within it, for the purposes identified above. Specifically, your personal information is shared with Skechers U.S.A. Inc. in the United States and Skechers S.a.r.l. in Switzerland to administer your potential employment contract and manage our potential employment relationship with you.  Those entities provide corporate shared services to Skechers subsidiaries located around the world. To provide these services, it is sometimes necessary for Skechers subsidiaries to share data about the subsidiaries’ candidates with the parent companies. Where we transfer your personal information outside the EEA, it will be protected in a manner that is consistent with how your personal information will be protected by us in the EEA. This can be done in a number of different ways, for instance:

• the country to which we send the data is approved by the European Commission as offering an adequate level of protection of your personal information; 
• the recipient may have adhered to binding corporate rules (only for intragroup transfers); or
• the recipient has signed a contract based on model contractual clauses as approved by the European Commission or other data protection authority, obliging them to protect your personal information.

The personal information that we collect from you may be transferred to, and stored at, destinations outside the EEA. It may also be processed by individuals operating outside of the EEA who work for our affiliates or for one of our suppliers. 

In all cases, however, we will ensure that any transfer of your personal information is compliant with the applicable data protection law. 

You can obtain more details about the protection given to your personal information when it is transferred (including a copy of the standard data protection clauses which we have entered into with recipients of your personal information) by contacting us in accordance with the “Contacting us” section below.

Rights of access, rectification, erasure, objection, restriction and data portability 

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as making a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Receive your personal data in a structured, commonly used and machine-readable format and/or request the transfer of your personal information to another party. 
• Lodge a complaint with the data protection regulator (details of which are provided below) if you think that any of your rights have been infringed by us.

You can exercise your rights by contacting us using the details set out in the “Contacting us” section below.

Further information about your rights may be obtained by contacting the German Federal Data Protection Authority here https://www.bfdi.bund.de/DE/Home/home_node.html

Contact us 

If you would like further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please address questions, comments and requests to:

Frédéric Pariente

SKECHERS USA FRANCE SAS

14 Rue Gerty Archimède

75012 Paris

FRANCE

Email: frederip@eu.skechers.com

Changes to this Privacy Notice

We reserve the right to update this Privacy Notice at any time, whereby we will make sure that the most recent version will be available on Workday or may be requested by contacting us as set out in this Privacy Notice.

You will also find below the list of Skechers entities and their relevant contact details:

We are registered in Germany, our registered address is Waldstraße 66, 63128 Dietzenbach and our registration number is HRB 11557.

We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers. 

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product. 

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.  

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.

SKECHERS CEE Kft

Revesz Street 27

1138 Budapest, Hungary

kundenservice@eu.skechers.com

Seller

Skechers USA Deutschland GmbH

Waldstr. 66

63128 Dietzenbach

Germany

General Manager : Christoph Wilkens, David Weinberg

Local court Offenbach HRB 11557

UST-Ident-Nr. DE813007163