Skechers Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

  • A printer is needed to print your return label
  • Click ORDERS AND RETURNS (as an elite menber, you can create a return label via your elte account LOGIN)
  • Enter Order Number and email address you used to place the order
  • Order No. can be found on your email confirmation
  • Select the product(s) you wish to return
  • Click on the Return Label link
  • Print out the return document

Returning more than one product from an order, please note

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box. 

A return form should be included for each item inside of the box.

Step Two

  • You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
  • If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
  • Separate the pre-paid return label from your completed return form at the perforation. Include your return form(s) with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting or Call UPS at 01806-882663 to arrange for them to pick up your package from home. 

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.